- Coaching - helping recipients of Universal Credit into work and out of difficult circumstances- Communicating and Influencing - encouraging positive, solution focussed mentality and handling objections- Public Speaking - Creating and presenting regular group information sessions to improve service- Team Work - part of 'Kickstart' team, helping 18-24 year old claimants into work post-pandemic- Exceeding personal targets - Had the highest number of successful job starts in Portsmouth Jobcentre which also had the highest successful job starts our cluster (Devon, Winchester, Hampshire & IOW)- Autonomy and adaptability - to tailor support to a vast range of different customers- Problem Solving - Identifying a vast variety of possible issues and working to remove or resolve them- Listening and interpersonal skills - Identifying individual complex needs and referring to appropriate provisions or jobs and liaising with external providers and employers- Resilience - Handling often extremely challenging interactions face to face, over the phone, messages and video calls.- Compliance and attention to detail - GDPR and other processes avoiding error- Critical Thinking - Identifying and investigating potential fraud or undisclosed circumstances- Embracing Equality - Acting without prejudice to ensure customers and staff are equally supported- Accuracy under pressure - to ensure accurate payment of benefits and protection of vulnerable claimants- Working at pace - with over 250 claimants to see and support on a weekly basis whilst keeping up to date with important changes in operations, procedures and local labour market- Making effective decisions - Taking responsibility for making effective and fair decisions, in a timely manner. Assessing information and utilising support available- Bigger picture thinking - Focussing on the customer in front of me as well as business needs and wider social implications

- Training members of staff remotely and coaching them, keeping them up to date with a rapidly changing situation and guidance- Calling general public identified as contacts or positive cases of COVID-19- Providing self-isolation and health related guidance and signposting to relevant support and legal information- Liaising with medical leads and other points of escalation outside of the business- Handling challenging calls, providing complete customer service and reassurance- Ensuring sensitive information is accurate and complying with GDPR- Working From Home at fast pace calling approximately thirty contacts per day

- Consistent, high level of customer service. - Rapport building, maintaining relationships with suppliers and customers.- Maximising new sales opportunities, return custom and increased revenue.- Resilience, negotiation and overcoming barriers.- Adapting to unpredictable change.- Proactive, creative and self-motivated.- Telecommunication, multi-tasking and interpersonal skills. - Working well independently and as part of a team.- Computer/technical aptitude, problem solving and working well under pressure.- Organisational and numerical skill working with budgets and risk assessment.- Attention to detail and compliance.- Outbound, inbound and digital marketing.- Complaints resolution.

- Creativity and pro-activity.- Confidence and keeping a cool head under pressure.- Social Media marketing and creating digital media.- Music Production/recording/song-writing/programming.https://www.facebook.com/weareparadiseclubhttps://www.youtube.com/channel/UCKfFQSe6sdLKAoFulHt-HHQ