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Andy Ingram personal email
Lead Empirix Professional Services Consultant on the Government of Canada project known as Workspace Communications Services (WCS), which is a solution partnered with TELUS and Avaya. The Empirix solution consists of the entire portfolio of CCA and CEA technologies packaged as a service to the Canadian Government monitoring over 180K SIP endpoints.Previous - Over 23 years’ experience with the companies that evolved into Avaya. Director of Professional Services Quality Control. Manager of the Canadian Advanced Solution Architecture team and Enterprise Sales Engineers. Over 5 years’ experience in Enterprise Architecture, Systems Integration and Design. 10 years as a Regional Support Engineer working escalations. 5 years as a Senior Technician alternating between services and provisioning roles. Experience deploying and designing mission critical system implementations for carrier-grade providers and hosted cloud solutions. Strong background in IP networking and telephony.- Deployment specialist for large and complicated projects in a multi-vendor environment.- Lead solution architect on what is currently Avaya’s biggest SIP deployment.- Lead solution architect during a Unified Communication refresh for a major Canada AirlineSpecialties: solution architecture, technical lead, governance, systems integration, network architecture, flatten and consolidation, application deployment architecture, sip, h323, voice over ip, troubleshooting, and unified communications.
2626455 Ontario Inc
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Advanced Solutions Architect2626455 Ontario Inc Sep 2022 - Present
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Seeking A Full Time Or Contract Position2626455 Ontario Inc. Sep 2022 - PresentLondon, Ontario, CanadaSeeking Full Time or Contract positions. Government of Canada Secret Level II clearance.
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Advanced Solution ArchitectAvaya Jul 2021 - Sep 2022Markham, Ontario, CanadaPerform enterprise architecture design for deployments with strategic customers. Responsible as technical lead to ensure deployments are successful and enterprise solutions meet customer expectations. Support critical accounts, design review, fault analysis, and capacity planning. Responsible for custom application scoping/selling and deployment. Design, implementation, and support of beta trials with customers. -
Professional Services ConsultantEmpirix Dec 2017 - Jul 2021Ontario, CanadaLead Empirix consultant on the Government of Canada project known as Workspace Communications Services (WCS)
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Director Worldwide Quality - Avaya Professional ServicesAvaya Nov 2015 - Dec 2017• Leader to one of Avaya's most important teams, driving reactive and proactive quality, along with global automation and cloud tools.• Accountable for customer success via management and execution of proactive “Situation Management and Continuous Improvement” team – a customer success organization that drives high quality, on-time delivery and customer success of Avaya’s largest customers. • In support of the customer success organization and global delivery functions, accountable for global services labs, with successful consolidation and OpenStack enablement activities saving expense while also enabling reduced cycle time.• Ownership and accountability for global tools and automation teams enabling high quality staging and implementation tools. -
Managing Principal Consultant – Na Asa Consulting PracticeAvaya May 2011 - Nov 2016London, Canada Area Virtual OfficeManaging Principal Consultant - Canadian Advanced Solution Architect Team & Enterprise Sale Engineers -
RseAvaya Jan 2000 - Apr 2011Markham Ontario -
FastBell Labs Lucent Technologies Jun 1994 - Dec 1999 -
Senior Telecommunications TechnicianYork University Jun 1989 - Jun 1994Installation and Maintenance of the Campus Telecommunication systems - Rolm 9751, Meridian opt 81C and 61 - -
Customer Support TechnicianRolm Apr 1986 - Jul 1989-Duties included installation, MAC (moves adds and changes), and service on large and small PBX's. Key and electronic key, paging interfaces, special assemblies, V-Band trading systems, trunking (all types), Phonemail, and data communications. -Remote software changes, software diagnostics, assisted sales engineers, and was a key resource to first line management to resolve escalations i.e. customer relation issues.
Andy Ingram Skills
Andy Ingram Education Details
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St. Lawrence CollegeTelecommunications Engineering
Frequently Asked Questions about Andy Ingram
What company does Andy Ingram work for?
Andy Ingram works for 2626455 Ontario Inc
What is Andy Ingram's role at the current company?
Andy Ingram's current role is Advanced Solution Architect - AI Consulting Corp.
What is Andy Ingram's email address?
Andy Ingram's email address is an****@****aya.com
What schools did Andy Ingram attend?
Andy Ingram attended St. Lawrence College.
What skills is Andy Ingram known for?
Andy Ingram has skills like Telephony, Unified Communications, Avaya, Voip, Ivr, Acd, Sip.
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Andrew Ingram
Ottawa, On1ciena.com -
1atcogas.com
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1shaw.ca
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