Andy Ingram Email & Phone Number

London, Ontario, Canada

Seeking Full Time or Contract positions. Government of Canada Secret Level II clearance.

Markham, Ontario, Canada

Perform enterprise architecture design for deployments with strategic customers. Responsible as technical lead to ensure deployments are successful and enterprise solutions meet customer expectations. Support critical accounts, design review, fault analysis, and capacity planning. Responsible for custom application scoping/selling and deployment. Design, implementation, and support of beta trials with customers.

Ontario, Canada

Lead Empirix consultant on the Government of Canada project known as Workspace Communications Services (WCS)

• Leader to one of Avaya's most important teams, driving reactive and proactive quality, along with global automation and cloud tools.• Accountable for customer success via management and execution of proactive “Situation Management and Continuous Improvement” team – a customer success organization that drives high quality, on-time delivery and customer success of Avaya’s largest customers. • In support of the customer success organization and global delivery functions, accountable for global services labs, with successful consolidation and OpenStack enablement activities saving expense while also enabling reduced cycle time.• Ownership and accountability for global tools and automation teams enabling high quality staging and implementation tools.

London, Canada Area Virtual Office

Managing Principal Consultant - Canadian Advanced Solution Architect Team & Enterprise Sale Engineers

Markham Ontario

Installation and Maintenance of the Campus Telecommunication systems - Rolm 9751, Meridian opt 81C and 61 -

-Duties included installation, MAC (moves adds and changes), and service on large and small PBX's. Key and electronic key, paging interfaces, special assemblies, V-Band trading systems, trunking (all types), Phonemail, and data communications. -Remote software changes, software diagnostics, assisted sales engineers, and was a key resource to first line management to resolve escalations i.e. customer relation issues.