- Collaborated with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.- Strategically coordinated all Sonic and Franchisee operations according to objectives and capabilities, and effectively allocated resources to meet demands.- Achieved sales retention goals and ROI targets by partnering and mentoring franchisees during the opening or transitioning of operations.-Worked cross-functionally with operations, training, development, marketing, purchasing, legal, finance and human resources to ensure franchisee success.- Led team of four direct reports in overseeing 26 markets consisting of 38 Franchise owner groups and 131 Sonic Drive-ins.-Coached and trained new Franchise Business Consultants.- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. Lead team in record opening drive-in weekly sales of $150k+.- Served as Franchise Advisory Council member for Operations and People Development.

- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.- Oversaw 11 markets consisting of 44 Franchise owner groups with 538 Sonic Drive-ins.- Utilized performance data to evaluate and improve operations, target current business conditions and forecast needs.- Established and administered annual sales budget of over $672M with effective controls to prevent overages.- Coached a team of 4 Franchise Business Consultants.- Increased company profits through optimization strategies and efficiency improvements in operations, food safety, training, collection payments, and drive-in development.

- Implemented, improved, and reinforced use of Micros back office tools including labor, inventory, and cash modules in stores.- Coordinated and facilitated Micros POS-Point of Sale functionality training in new Sonic Drive-ins.- Led conversion to Micros POS-Point of Sale system in existing Sonic Drive-ins; monitored and created control reporting to track system performance.-Ensured continuity among corporate and Franchisee Drive-in operations documenting and communicating actions, irregularities and continuing needs.

- Conferred with operational owners in Tulsa, Ft. Smith, Joplin, Ardmore and Wichita Falls markets to assess quality, timeliness, KPI compliance, and cost controls to maximize business operational efficiency.- Coordinated and executed assistant manager development classes focusing on Leadership, Shift Management, and Cost Controls to stimulate management bench growth with the franchisee owners.- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.

- Achieved substantial sales growth by using market expertise and business knowledge to make proactive decisions. - Devised new promotional approaches to boost customer satisfaction and market penetration while enhancing store engagement and driving growth.- Director of 47 company operated drive-ins in the Tulsa, OK market.- P&L responsibility for $60m in revenue.- Managed 8 District Managers.- Conducted scheduled and impromptu evaluations to assess work performance,

- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs for 444 drive-ins in North Texas.- Coordinated and facilitated semi-annual meetings to implement marketing and operation objectives.

- Operated a $1.8M drive-in in Frisco, TX.- Increased sales 6% in less than 12 months while market was negative.

- Supervised 9 Hardee's Restaurants in Tupelo, MS.- Franchisee received Turnaround Operator of the Year award for 2002.

- District Manager- Franchise Business Consultant- Training Manager- Finance Manager- Restaurant Training Manager- Restaurant Hourly Employee 1979-1981