Andy James Email & Phone Number

Montreal, Quebec, Canada

> Configured and assisted Windows 10 and 11 for VoIP and remote desktop applications for consistent performance> Solved network and desktop issues remotely to limit downtime for callers> Managed CRM records through the applications CCDS and Luminate for smooth customer interactions> Briefed team on changes to IT procedures to reduce confusion and non-billable hours> Communicated necessary actions between vendors and internal contacts address technical issues in an efficient manner> Maintained communications with agents and management to inform all parties of relevant technical issues, necessary changes in workflows, and next steps to address the issues> Evaluated employee requests for schedule adjustments due to technical issues to ensure employees were fairly compensated

Montreal, Quebec, Canada

> Adapted existing scripts to suit individual supporters while noting overall trends to improve supporter experience> Researched into clients' published material to better address supporter concerns> Addressed questions of fellow fundraisers when possible to free up valuable time for coaches, floor support, and campaign managers

Wellington, Ontario, Canada

> Designed and implemented a database according to Canadian Heritage Information Network Guidelines> Digitized over 200 photos, documents and objects in various formats (including framed photos, scrapbooks, and photo slides)> Entered identifying and narrative information into LibreOffice Base

Wellington, Ontario, Canada

> Carried out care tasks for vines according to expert directions, ensuring best growth conditions.> Self-regulated hours to ensure tasks were finished on time.

Prince Edward, Ontario, Canada

> Summer and fall seasonal position> Corrected and transferred records in Microsoft Access to PastPerfect collection management for greater ease of access> Established positive relationships with guests to promote an engaging experience> Corresponded with artists, a speaker, and the Archives of Ontario over email, Social media, and phone, ensuring their support and presence for the Canada 150 events> Researched and studied history of tour locations so that existing scripts could be improved> Maintained a clean workspace across 2 museum buildings> Organized, carried, and stored artifacts both heavy and delicate> Handled money to maintain float between 2 museum buildings> Recorded and verified money transactions and totals> Coordinated the regular tasks for myself and one other employee necessary to maintain the museum, resulting in smooth daily operations> Supported museum programs with setup, guided tours, and customer service> Did not work here 2017, or 2018 to focus on education and explore other opportunities

Toronto, Ontario, Canada

> Cleaned floor, furniture, and linens daily and as needed to an exacting standard> Answered patron questions> Addressed patron concerns where possible,> Observed patrons to anticipate concerns and enforce rules and regulations> Responded to changes and needs in a fast paced time sensitive environment

Toronto, Ontario

> Merchandised products including household goods, frozen foods, and cosmetics> Assembled display and storage units with problem-solving skills> Worked independently and as part of a team> Performed low stock counts and label replacement with PDTs> Kept Customers informed of relocation status> Packed and carried stock for relocation> Cleaned and tidied floor and backrooms of construction dust and debris to maintain good worker health

College Diploma, Computer Systems Technician, 3.88 Out Of 4.00

> Installed and serviced Windows server virtual machines in a test environment including network settings, user administration.

Honours Bachelor Of Science With Distinction, Sexual Diverstiy Studies, Psychology, 3.27 Out Of 4.00

Activities and Societies: Psychology Student's Association > Communicated complex ideas through speech and writing for efficient and easy.

Bachelor Of Commerce (Bcom), Business Technology Management, 4.08 Out Of 4.33

Activities and Societies: RyePride Drop-in Centre > Compiled data in relational database diagrams for business to clearly communicate.

Highschool Diploma

Activities and Societies: Improvised Drama Team, Gender and Sexuality Alliance, Trojan Television (cable television show produced.