Andy Jaramillo Email & Phone Number

Glendale, AZ, US

Chicago, Illinois, US

Westlake, Texas, US

• Manage the business requirements, in charge of taking the lead for medium to large projects, directing and coordinating requirements project staff and activities.
• In charge of production support of core projects, including gathering and documenting requirements, translating functional requirements to technical requirements, and identifying options.
• Partnered with business users and act as a liaison between business and technical teams.
• Coordinate development, testing, and implementation of solutions with vendors.
• Demonstrated experience as a business analyst with track record of delivering business process requirements and use cases is required.
• Managed agile scrum and rational unified process methodology in developing use cases, use case model, supplementary requirements, and business rules was essential.

Saint Paul, MN, US

• Assist team members and provide support and solutions to customer queries to meet company objectives
• Establish patterns to reoccurring issues and provides input to development teams
• Created campaigns using Avaya and Aspect dialer Software
• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment
• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner
• Accurately processed and documented call transactions using tracking software

• Daily Import/Export into 4 DBMS and analyze data anomalies
• Report building- using Microsoft Suite, SQL Server, Crystal Reports ect
• Provided customer assistance and support pertaining to database system queries and complaints
• Managed Call Collect dialer system, repair PC’s
• Managed 9 servers for data back up’s and regular maintenance/upgrades network sharing and security over VPN/VNC
• Managed email exchange and online docs and meetings

• Performed daily client account tasks.
• Managed and reviewed revenue forecasts on a weekly or daily basis as required
• Managed over 120 accounts daily, responsible for over 500 accounts.
• Handled collections and responsible for perusing checks in the guidelines of F.D.S.P.A and local laws, organized files, data entry.
• Maintained bankruptcy and small claims files.

• Managed budget, maintained relationships with clients,
• Handled daily operations and obtained building permits.
• Organized promotional events.

Orlando, Florida, US

• Handled risk management and Customer service issues
• Attend to customer via phone call, rental contracts and daily business reports
• Checked and maintained inventory, payroll entries and operated vehicles.
• Reconciled accounts receivables reports.
• Maintained relationships with large dealership accounts,
• Maintained strong customer relations with regulars clients, processed credit cards and payments,

Sql Server, Visual Studios, Tfs And Bi Reporting

Microsoft Certified Solutions Expert, Data Migration, Archiving And Maintenance

Microsoft Specialist, Design And Implement Big Data Analytics Solutions

Microsoft Office Specialist, Excel, Word And Power Point

Microsoft Certified Professional, Wos, Microsoft Exchange Server

Microsoft Office Specialist, Excel 2007

Designer, Sap/Erp

General, General Studies

Ged, General Studies