Andy Jing Email & Phone Number

New South Wales, Australia

1. CUSTOMER RELATIONSHIP MANAGEMENTo Maintain and develop relations with present Customers on local basis and corporate levelo Establish and maintain communications with all levels of Airline Management, including Strategic Sourcing,Operations, Finance, and Executives at all levels.o Identify potential business opportunities in new and existing customers. o Full understanding of allocated Agreements/Contracts.o In regards to allocated customer portfolio, negotiate, influence… Show more 1. CUSTOMER RELATIONSHIP MANAGEMENTo Maintain and develop relations with present Customers on local basis and corporate levelo Establish and maintain communications with all levels of Airline Management, including Strategic Sourcing,Operations, Finance, and Executives at all levels.o Identify potential business opportunities in new and existing customers. o Full understanding of allocated Agreements/Contracts.o In regards to allocated customer portfolio, negotiate, influence and assist to develop tenders and the terms of customer contracts, managing all internal stakeholders through the process 2. DATA MANAGEMENTo Support the tender process by ensuring timelines are met and all information is provided to the respective departments.o Responsible for accurate costing and pricing according to criteria provided by management.o Validation of customer datao Support invoice processing and respond to customers’ queries on invoiceso Assist in the preparation of the annual sales budget, quarterly forecasts and monthly sales reports3.PROFITABILITY MANAGEMENTo Identifying, quantifying, developing and delivering new business opportunities to drive revenue and EBIT growth targetso Follow-up on airlines individual profitability and drive efforts to improve.o Monitor monthly economic KPI’s and analyses deviations to identify the drivers and escalate to the Director Commercialo Follow up of the customer’s SLA performance process4.OPERATIONAL AND KPI MANAGEMENTo Partner with and support Finance and the Planning and Control teams to ensure alignment with the customer strategy including the annual budget.o Follow-up on customers’ feedback o Work closely with the compliance, production and operations teams .o Perform internal audits to ensure that customer expectations are met in accordance with the agreed SLA’s. Demonstrated experience with managing financials with budget, P&Ls, revenue targets etc. across multiple customers. Show less

Sydney, New South Wales, Australia

1. Represent the company at internal and external functions,ensuring that the company and itsproducts and services are presented in a strong and positive light.2. Establishing and maintaining excellent working relationships with internal and external customers.3. Championing,supporting,and developing company’s ethical, sustainable and environmentalresponsibilities,ensuring that company has a positive impact on local communities and theenvironment.4. Working closely with… Show more 1. Represent the company at internal and external functions,ensuring that the company and itsproducts and services are presented in a strong and positive light.2. Establishing and maintaining excellent working relationships with internal and external customers.3. Championing,supporting,and developing company’s ethical, sustainable and environmentalresponsibilities,ensuring that company has a positive impact on local communities and theenvironment.4. Working closely with the National Logistics Manager regarding Third Party Logistics (3PL)performance.5. Participating in and ensure that audit and quality controls are conducted on a regular basis.6. Providing expert advice to customers in all facets of customer service including logistical andcustoms information.7. Improving customer service quality results by evaluating and re-designing process andimplementing change.8. Establishing communication service standards and implement company productivity, quality andcustomer service standards.9. Pro-actively address performance issues by identifying areas of non-performance as well as rootcause, and provide support to prevent future occurrences, including any training required toindividuals.10. Contributing towards effective cost management through education and training especially in areasof flight make up, aircraft loading and inventory management.11. Provide expert advice to customers in all facts of customer service including logistical and customsinformation. Show less

Sydney, New South Wales, Australia

1. Airport & Customer experience:* Skilled in solving any emergency situation and mobilizing effective resources and solutions on passenger flights.* Monitor day to day performance of the station in order to ensure customer service, accurate and timely execution of all process and procedures and maintain the highest level of quality.* Ensure flights are safe, timely and cost effective .* Created corrective actions based on adverse KPI trends.* Ensure that airline… Show more 1. Airport & Customer experience:* Skilled in solving any emergency situation and mobilizing effective resources and solutions on passenger flights.* Monitor day to day performance of the station in order to ensure customer service, accurate and timely execution of all process and procedures and maintain the highest level of quality.* Ensure flights are safe, timely and cost effective .* Created corrective actions based on adverse KPI trends.* Ensure that airline operations are in compliance with regulators' requirements and adhere to company SOPs.* Ensure that ground safety regulations and aircraft emergency plans and procedures are constantly adhered to and practiced at station.* Track and monitor daily job tasks to delivery against the SGHA* Maintains record keeping flight system follow SOP.* Review all daily, weekly and monthly operational reports, weekly meeting with ground agent to discuss incident,improvement and further action.2. Budget & Financial Responsibilities* Verification of Ground Handling Statistics and Invoice verification.* Prepare PAX loading and Baggage missing/unloaded monthly report.* Collect and analyze competitors loading data.* Monitored resource use to achieve set goals within budget constraints.* Conducted periodic assessments to evaluate company's financial performance. 3.Relationship Building and Cultivation* Skilled in maintaining good relationship with Australian Quarantine, Federal Police, Custom, Border Force and Sydney Airport.* Skilled in maintaining good relationship with other competition airlines in Sydney Airport. 4. Station, GHA & Airport Authorities Management.* Familiar with the annual audit process and prepared review of the content for Annual Station Audits.* Collate and report ground services statistical data and have formal meeting with ground service manager update weekly.* Serve as a concierge between customers and various airport departments and vendors. Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney International Airport, New South Wales, Australia

1.Conducting routine pre–flight checks and inspections of engines and equipment. 2.Maintaining thorough records of actions taken. 3.Assembling components, parts and subassemblies of aircraft engines and equipment. 4.Testing, maintaining, replacing and upgrading aircraft safety equipment.5.Updated maintenance and repair logs according to services performed and submitted reports tosupervisors for review. 6.Performed preventive and corrective maintenance on aviation ground… Show more 1.Conducting routine pre–flight checks and inspections of engines and equipment. 2.Maintaining thorough records of actions taken. 3.Assembling components, parts and subassemblies of aircraft engines and equipment. 4.Testing, maintaining, replacing and upgrading aircraft safety equipment.5.Updated maintenance and repair logs according to services performed and submitted reports tosupervisors for review. 6.Performed preventive and corrective maintenance on aviation ground support equipment. 7.Tested components and systems using infrared engine analyzers, compression gauges andcomputerized diagnostic devices. 8.Checked aircraft safety and compliance with flight regulations and company requirements. Show less

Master'S Degree, Electrical And Electronics Engineering

Diploma Of Leaderhship And Management, Business/Commerce, General

Aeronautics/Aviation/Aerospace Science And Technology, General