Andy Joyce Email & Phone Number

United Kingdom

Derbyshire, England, United Kingdom

Intu Broadmarsh, Derby, Victoria And Merry Hill

Intu Braehead And Derby

Derby And Merry Hill

I project manage the delivery of all Commercialisation activity across the Derby and Merry Hill sites, ensuring that everything is done in compliance with Westfield’s policies. These duties include:- Manage the bookings calendar to schedule workload and track Commercialisation movements on the malls.- Project Management responsibility for the delivery of large scale projects across the sites.- Work with clients at all stages of their booking to ensure that they satisfy Westfield’s H&S compliance requirements.- I manage the collation and approval of all supporting compliance documentation for every mall activation, working to deliver it to final approval in good time before its start date.- Provide accurate, relevant and timely information to clients to ensure as smooth an activation as possible.- Ensure clients are informed of any issues that may impact on them, and provide solutions to enable successful activations.- Work closely with the centre’s Risk, Facilities, Security and Centre Management Teams to ensure that all expectations are understood and met during the course of a project.- Provide regular reports and site walks to ensure the promotional and display standards are maintained across all activities.- Provide suitable unitary in a good state of repair to assist with a client’s activation.- Work with the Sales Managers to provide solutions to any client issues.- Day to day management of the perpetual income inventory, covering Prize Machines, Drink Vending, Snack Vending, media screens, banner locations, Kid’s Rides and other media sites across the centres. - Act as a local Account Manager for all Perpetuals partners.- I build and maintain strong relationships with agencies, contractors and blue-chip clients, allowing me to understand their business and to then manage the delivery process, in compliance with Westfield policy.

Warhammer World is an 8,700 square feet venue with a bar and restaurant area, delivering a yearly turnover in excess of £500,000. Dedicated to providing an inspirational experience by delivering outrageous levels of customer service in order to surpass the expectations of customers making the pilgrimage to the venue. A strategic role to run a profitable operation that attracts and retains customers by running world class event activities.• Defined a strategy of events and activities for in order to attract visitors to Warhammer World, attracting over 55,000 customers to the venue per year. • P&L responsibility for Events and Activities within the venue: cost of sales down by 15%, Overheads down by 2% and an increase in Gross profit of 3% against plan. Operating Profit was up 18% on the previous year.• Delivered £127,320 worth of revenue by creating a new hobby participation programme of events and activities. • Managed and delivered the recurring calendar of Warhammer World event and activity projects within a budget of £90,000. Delivered 22 internal and 18 external event projects year on year.• Managed two direct reports and a roster of 4 internal and 15 external volunteers, by setting realistic objectives and performance management.• Increased external bookings by building strong relationships with external organisations within the community, and encouraging them to host their own events in the venue, giving an operating profit of £39,028.

This role was a foundation for key skills such as strategic planning, project management, copy-writing, editing and event management. It also developed influencing skills through greater interaction with event customers and volunteers.• Wrote, edited and delivered high quality event materials for 16 different event projects per year.• Established strong working relationships with key parts of the business and the Community by establishing transparent processes, clearly defined delivery plans and clear lines of communication.• Increased the rate at which tickets sold out from 12 weeks to 3 days by marketing events via the in-house magazine, Direct Sales, the venue blog and website.• Managed a roster of 4 internal and 15 external volunteers to help deliver 16 events per year by setting realistic objectives and performance management.• Gave outstanding customer service by delivering regular event updates via House Rules Documents, email shots, website or blog updates.• Supported the delivery of the UK Games Day project by coordinating the internal content for 7,500+ person events. Worked with external suppliers in order to manage part of the logistical requirements for the event. Supported the Games Day Project Manager in delivering any other key tasks as required, both before and on the day itself.

This role gave a solid grounding in influencing and communication skills. It highlighted the value of the Community to the Games Workshop business, how best to interact with it and use it to support the business.• Successfully ran activities in 36 schools, 7 clubs and 9 libraries across Yorkshire, the North West and the North East.• Delivered a regional School’s League Final at the Sheffield Gaming centre for 10 schools and 80 pupils in total.• Created and delivered learning materials to support Hobby activity within schools and libraries.• Built a network of 13 clubs in the North West and Yorkshire areas that centred around two prominent Hobby Centres (Liverpool and Sheffield Gaming Centre).

This role gave a fantastic grasp of customer service, line management skills and training skills. It has been the foundation of a long and happy career with Games Workshop and been a springboard to pursue career aspirations within the business.• Managed Hobby Centres in Luton, Stockport, Leicester, Birmingham, Oxford, Southport and Liverpool. • Financial targets achieved: Luton: 1/4, Stockport: 7/7, Leicester: 9/9, Birmingham: 2/4, Oxford: 6/8, Southport: 6/6, Liverpool: 30/40.• Exceeded high levels of customer service required by mystery shopper visits.• Trained 6 management trainees as a field trainer, all passing the trainee manager course in an 18 month period.• Delivered the community strategy in the North West region by running hobby activities in 4 schools and 10 libraries.• Worked closely with a local education authority to set up gaming clubs in 6 libraries and generated £2,500 worth of revenue.• Provided support for Area/Regional Managers for recruitment, auditing, disciplinary issues and event projects.

Worked in a variety of different roles focussing on banking, customer service, data entry and other administrative duties. Worked on short term contracts for Swiss Life, Nat West and Abbey National.

Worked as an usher responsible for cash handling, housekeeping, customer service and stock management.

Starting off as a Saturday boy in their central Liverpool army surplus and militaria branch, this quickly became a full time endeavour during the holidays and university gap year.Doing everything from window displays, buying, stock management, serving and making the tea, this role was a strong basis for establishing a sound ethos about customer service; nothing is too much trouble and give people a reason to return.As you can imagine, selling military equipment, knives and replica firearms in a city such as Liverpool can be best described as 'exciting' and at worst 'dangerous.' A few scrapes aside, and emerging largely unscathed, this was time well spent, enjoying meeting the people met and the lessons learned.

Responsible for general maintenance and housekeeping for the camp, working as part of a team of 10 other students, this was a great way to see some of North America and earn some money at the same time.Hard work, often under difficult conditions, but with the added benefits of working with a close knit team of like-minded colleagues in a very rewarding role and time off to travel, this was time well spent.

Working as a Saturday boy in a small, local jewellers where responsibilities such as dressing the cabinets, cleaning jewellery, making sales and minor repairs were the order of the day.This role was the first experience of working in retail, providing customer service and working in a team. It was fun while it lasted, but the risks of selling jewellry in a relatively poor area of the north west outweighed the benefits, hence the short duration of the role.

Ba Hons, Media And Cultural Studies

Nebosh National General Certificate In Occupational Health And Safety

Management of health and safety Controlling workplace hazards Health and safety practical application

Autocad 101 Rookie

Crowd Safety Workshop

Iosh Managing Safely

Nvq Level 3, Event Management

NVQ Level 3 Event Management Promotional plans for events, Research, prepare and supply information, Create, develop and maintain.

A Level, English Lit; Sociology; Geography, B; E; B

Gcse, English, French, Geography (B); Maths, Physics, Chemistry, Geography, History (C