Recruited to build organizational structure and facilitate growth across the company. Support CEO in managing and executing all operations and act as leader in her absence. Revise mission and core services to transition from undefined to fully developed strategy. Shape a set of services into a go-to-market plan. Coordinate and lead special projects to address product line or departmental issues. Negotiate and manage vendor contracts and services. Direct telemedicine department and relaunch efforts with emphasis on growth. Deliver subject matter expertise in operational support and growth. Guide sales teams in managing contracts and aid the finance department in hiring new CFO.• Assisted in defining and separating the operational and management structures of 11 internal entities. Lead the management team in consolidating operations into five functioning entities.• Defined, documented and disseminated the company’s strategic plan and company values for ratification by the CEO and Board.• Created three Confidential Information Memorandum’s for company entities to support investment and sale of individual entities.• Supported CEO in securing company’s first investor.• Supported CEO in the creation of company’s first governing board.• Completed a company-wide financial review; proposed and implemented operational plans to reduce and consolidate company overhead structure by 60%.• Redesigned primary contract MSA and framework to create structure on how to review and accept contracts; determined scope for contracts to define product lines, leading to consistency and baseline work structure for internal teams. o Revitalized vendor service agreements and contracts to provide more protection, continuity of pricing, and formalized review process to foster collaboration and new contract preparedness. • Navigated several complicated legal matters while partnering with external counsel to successfully settle all matters with minimal impact to organization.

Advance systems and business lines with software and technology to optimize service. Increase efficiency in patient care and craft innovative market approaches. • Achieved 483% growth in 3 years by effectively managing assistant services business line and growing line from 1 person on shift to comprehensive team of 10.• Expanded global vendor network from 6 to 75,000 resources to support all facets of medical assistance.

Promoted to repair relationships and failing projects through decisive leadership and crisis management while retaining all previous job functions. Selected to take over failing topside assistance team and transform team into profitable contributor. • Refined topside assistance team scope and contractual deliverables, standardized contractual documents and procedures, and trained all stakeholders in new processes.• Sponsored creation of quality management system with ISO 9001 certification achieved.

Strategized and launched risk management program with focus on travel risks and crisis management. Maintained awareness of cultural and communication differences while interacting with global professionals. • Established clinical management program with hiring standards, quality assurance guidelines, quality control initiatives, and investigation protocols. • Acted as subject matter expert tasked with due diligence of clinical, safety, and security operations during 2 acquisitions; Managed clinical integration of new companies with Remote Medical International.

Selected to build role from conception as key member of field incident management team and subject matter expert in medical operations. Executed contract with 64 multinational medical providers delivering medical care and support to 3,000+ patients in 14 locations with $6M budget.

Promoted to RMI’s first senior medic, delivering mentoring and coaching to field staff. Completed various projects throughout role as paramedic, health safety advisor, and security advisor.

Deployed to 3 combat zones, served on National Command Authority strike force, and executed missions with little to no notice based on previous training. Acted as leader among peers and planned day-to-day logistics.