Andy Kirsch Email & Phone Number

Phoenix, AZ, US

Scottsdale, Arizona, United States

Phoenix, Arizona Area

Leadership role for Home Lending Servicing Call Center. Provided operational support to 1200 Home Mortgage, Retail and Home Equity Team Members acting as the primary point of contact for Digital Innovation, Business Process Excellence, and customer correspondence ensuring the customer was the number one priority. Leadership accountability for 2 Managers.

Phoenix, Arizona Area

Various leadership roles within Project Management and Operations for Wells Fargo Home Lending with increasing levels of ownership during a 4 year span. Responsibilities included 3 Managers and a team member population of up to 75 across 3 different Operational Sites throughout the United States.- Led a specific directive from the OCC Consent Order for the.

Beaverton, Oregon

Production Manager Role with Home Equity Originations Call Center. Responsibilities included leading a Customer Service Team of 60 with 3 Managers and building a new sales team of 6 which supported 3 Operational Sites nationwide. - Built new sales team from the ground up focusing on customers who have been approved for a Home Equity product but have not.

Beaverton, Oregon

Responsible for a staff of 25-30 Credit Card Collectors who specialized in resolving complex inquiries that required supervisor/manager approval. Analyzed day to day volumes in order to maintain and surpass required service levels. Conducted Quality Assurance monitoring of calls and provided constructive feedback to make team members successful. Maintained.

Bachelor Of Science - Bs, Business Administration

Corvallis, Oregon

Diploma