Andy Knowles

Andy Knowles Email and Phone Number

Vice President for UK Retail, CPG, Hospitality and Utilities at UST @
Andy Knowles's Location
United Kingdom, United Kingdom
Andy Knowles's Contact Details
About Andy Knowles

I am the Vice President for UK Retail, CPG, Hospitality and Utilities at UST, a leading digital transformation company. With over 30 years of experience in IT leadership and delivery for large retail organisations, I have a deep understanding of the challenges and opportunities in this dynamic sector.My mission is to connect UST's core capabilities, such as cloud, AI, data, and automation, with the needs of our customers and ensure they are delivered to world-class standards. I specialise in aligning IT strategy and architecture with business goals, delivering multichannel, customer-facing solutions, and developing people and teams. I have a track record of leading successful IT transformation projects, such as the development of Wilko.com on the SAP Hybris platform, which won a silver award for quality and innovation. I am passionate about solving the significant challenges in retail and CPG and enabling growth and innovation.

Andy Knowles's Current Company Details
UST

Ust

Vice President for UK Retail, CPG, Hospitality and Utilities at UST
Andy Knowles Work Experience Details
  • Ust
    Vice President Uk Retail, Cpg, Hospitality And Utilities
    Ust Apr 2023 - Present
    Leading the Cluster/Domain across UK Retail, CPG and Hospitality, connecting the Digital capabilities of UST with the needs of our customers and ensuring they are continually delivered to world class standards.
  • Career Break
    Health And Well-Being
    Career Break Apr 2022 - Apr 2023
    Taking some time out to support family health recovery.
  • Wilko
    Group It Director
    Wilko May 2018 - Apr 2022
    ., Gb
    Leading IT across the Wilko group of companies and statutory Director of Wilko Retail and Wilko Digital
    View
  • Wilko
    Head Of It
    Wilko Dec 2016 - May 2018
    ., Gb
    Converted from interim to permanent in role. Accountable for the IT strategy, Architecture, Project/Programme Delivery and Service Management for the Wilko business. Delivering a full IT transformation aligned to the business strategy, focussing on ensuring IT delivers for our stores, supply chain and head office team members. Proud to lead a brilliant team of people and working with the Trading Board to ensure IT is a key enabler of our growth agenda.
    View
  • Wilko
    Head Of It (Interim)
    Wilko Jul 2016 - Dec 2016
    ., Gb
    Covering the Head of IT role on an interim basis. Responsible for IT strategy, Architecture, Project Delivery and Service Management. Currently running a SAP re-platforming, IT Service transformation, Data Centre strategy and Store Infrastructure replacement (including the replacement of till systems). IT delivers to the Head Office in Worksop, 2 Distribution Centres and to 380+ stores across the country with a brilliant team based at the Worksop office.
    View
  • Wilko
    Head Of It Operations And Support
    Wilko Sep 2015 - Jun 2016
    ., Gb
    Responsible for all aspects of Wilko's IT Service including Infrastructure Management, Application Management, and Service Operation. Looking after a great team of people committed to the growth and success of Wilko.
    View
  • Alliance Boots
    Head Of Customer Care And Operations - Boots Customer Support Centre
    Alliance Boots Aug 2012 - Sep 2015
    Deerfield, Il, Us
    Leading Customer Care, Operational Support for Stores, Contact Centre Workforce Planning and Quality for the Customer Support Centre. Key member of the leadership team developing the support for stores, driving insight across the organisation to deliver efficiency and innovation. Leading projects for workforce optimisation, CRM,management information, voice analytics and knowledge management. Customer Care contact centre includes Boots.com, Advantage Card Loyalty scheme, Customer Management and Exec contacts, Opticians appointment bookings and enquiries, Social Media.
    View
  • Alliance Boots
    Head Of Service Operations For Boots Uk
    Alliance Boots Oct 2010 - Aug 2012
    Deerfield, Il, Us
    Responsible for the delivery of Operational Service Management across all of Boots UK Operations (stores and central functions) reporting to the Director of Service. Accountable for Incident Management (including full IT Service Desk), Problem Management, Request for Service, User Administration and Store Operations Support. Leading a team of Service Managers and Desk Managers to deliver the agreed service to our Retail Business, the Healthcare Business, and our Central Support Functions. This team manages the service from all our outsourced providers giving a true End-to-End service for our customers.
    View
  • Alliance Boots
    Head Of Delivery For Stores And Boots.Com
    Alliance Boots Feb 2009 - Oct 2010
    Deerfield, Il, Us
    Managed the Delivery of all Programmes and Projects that impacted the Retail Function. Managed a team of in-house and contract Project Managers, Solution Designers, Business Analysts, Release Managers, Test Managers, and the EPOS development team. Full budget accountability for projects along with resource forecasting and sourcing. Delivered 50+ projects per year with annual budget of £3m to £4m per year, with the heavy use of outsourced partners Infosys, Steria, IBM and Fujitsu.• Delivered a fully productionised Contactless Payment solution in Boots stores that won the 2011 Retail Week Technology Award for EPOS projects.• Implemented new online authorisation and settlement solution (Postilion) to replace the out of support legacy solution, to meet Payment Card Industry standards (PCI) and to enable future functionality.• Integrated Boots payment solution with Blackhawk to allow sales of other retailers’ Gift Cards• Integrated Boots EPOS with Alliance Pharmacy technology following the merger of Boots and Alliance Unichem. This was deployed as part of the full rebranding programme of 1,000 Alliance Pharmacy/Moss Chemists store to become Boots.• Replaced legacy (DOS) stock management solution with new, functionally rich, solution on Pocket PC’s that matches the look and feel of the current Radio Frequency (RF) solution in Boots top 300 stores. Setup a 3 year programme to replace the stock management hardware and software in 2,200 Boots stores.• Delivered 6 major releases to the boots store estate to tight quality standards for deployment to the full 2,500 store estate. Included releases for positive receiving, simplified model day, PCI encryption of card data in stores, auto markdown of prices in store for clearance, improved returns process, multichannel order, delivery and collection in store, improvements to speed of transaction.• Delivered the new store and refit programmes
    View
  • Alliance Boots
    Business Systems Manager - Stores
    Alliance Boots Jan 2006 - Feb 2009
    Deerfield, Il, Us
    Manage IT demand for Boots UK stores, focussed on 3 year planning and in year Operating Plan. Operates as a partner to the business to ensure IT is embedded into the strategic planning for the retail operation
    View
  • The Boots Company Plc
    Business Systems Manager - Boots.Com
    The Boots Company Plc Jun 2004 - Feb 2006
    Nottingham, Gb
    Manage the IT demand and programme delivery to the Boots.com business. Includes the transition to offshore project delivery capability. Scope of role covers full end to end solution of website, order management, fulfillment and central systems (SAP).
    View

Andy Knowles Skills

Project Delivery Change Management Business Analysis Outsourcing Stakeholder Management Management Retail It Service Management Team Leadership Leadership Process Improvement Strategy It Strategy Business Transformation Erp Service Desk Business Process Improvement Service Delivery Team Management Business Process Crm Customer Experience Governance Itil Project Planning Service Management Problem Management E Commerce Organizational Design Contact Centers Leading Diverse Teams Customer Relationship Management Multichannel Ecommerce Workforce Optimisation Organisation Design Multi Channel Marketing Coaching Customer Relations Performance Management It Operations Infrastructure Incident Management Information Technology It Management

Andy Knowles Education Details

  • De Montfort University
    De Montfort University
    Computer Science
  • Llandrillo Technical College
    Llandrillo Technical College
    Computer Studies

Frequently Asked Questions about Andy Knowles

What company does Andy Knowles work for?

Andy Knowles works for Ust

What is Andy Knowles's role at the current company?

Andy Knowles's current role is Vice President for UK Retail, CPG, Hospitality and Utilities at UST.

What is Andy Knowles's email address?

Andy Knowles's email address is an****@****lko.com

What is Andy Knowles's direct phone number?

Andy Knowles's direct phone number is +4419095*****

What schools did Andy Knowles attend?

Andy Knowles attended De Montfort University, Llandrillo Technical College.

What skills is Andy Knowles known for?

Andy Knowles has skills like Project Delivery, Change Management, Business Analysis, Outsourcing, Stakeholder Management, Management, Retail, It Service Management, Team Leadership, Leadership, Process Improvement, Strategy.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.