Visitor Experience Lead
CurrentSpearhead lobby signage redesign, research industry standards, design new pictogram graphics, collaborate on creation of digital signage, increase access and positive visitor experience. In use in the SMM lobby. Collaborate with Retail Manager to analyze sales patterns and create rock show buy-plan, buy at the trade show, inventory purchases and plan for future buys. Help lauch a new line of business: Explore Express, the Explore Store pop-up shop. Involved in the inception, co-wrote training manual, provide on-spot troubleshooting, analyse sales and advise on inventory.Captain Stellar Tours, a live Omnitheater planetarium show. Operate the Digistar 7 interface live, troubleshoot technology during performances while on-mic, deliver entertaining audience interaction with actors, and run AV. Co-develop training for the role.Launch and manage the Signage Error Log, coordinate contributions of the Visitor Experience Team for relevance, and increased participation. Collaborate with Museum Experiences to update identified signage.Deliver an exceptional experience to visitors of the SMM by leveraging deep knowledge of museum operations, mission, vision, and values to drive FY22 NPS of 78 and EOR of 46% “Outstanding”.