Andy Le Email & Phone Number

Denver, Colorado, United States

Delegate and prioritize effectively to ensure teams are focused on high-impact needs and allocate time appropriately between project and core workCommunicate metrics, trends, and results from projects to key stakeholdersPartner with internal teams (product, eng, ops), as well as external vendors to improve detection capabilitiesIdentify and recommend ways to improve team or company performance through automation, tooling, rule, process, or policy changesPerform data analysis and research to understand trends and patterns of abuse on the platformBuild a team culture to promote and foster a developmental growth disposition for team membersServe as a subject matter expert to Robinhood legal and compliance team to review regulatory escalationsIdentify and escalate fraud trends and product vulnerabilities to manager and internal Fraud groupsParticipate in special projects to improve processes, productivity, and the investigator experienceTrain and mentor new investigators and analysts

Denver, Colorado, United States

Assessed fraud risk scenarios and worked collaboratively with cross functional teams to design and implement fraud operations processes and workflowsCreated an impactful suite of ongoing learning experiences using relevant research and variety of mediums to drive learning goals learning experiences for new hires at all levelsDeveloped strong relationships with key stakeholders to ensure that L&D programs are aligned with specific business priorities and outcomes. Carry out ongoing learning reviews to calibrate ongoing relevance and impact in deliveryDesigned, implemented, and facilitated enterprise and function learning and development programs, consistent with best practice and innovative approaches, to address new hire on-boarding, role transitions and proficiency buildingProactively mentored agents who exited training with training gaps to set them up for success with their new manager

Denver, Colorado, United States

Analyzed and handled complex and in-depth investigations while sourcing data from multiple internal Robinhood and external database applications demonstrating risk-based judgement, problem solving skills and strong analytical ability to be communicated effectively to management and business partnersUsed data analysis techniques, critical thinking, and pattern detection to uncover complex fraud trendsAssisted in development of the outbound calls to account takeover victimsPartnered with the Learning and Development internal team to implement outbound call processes

Lone Tree, Colorado, United States

Conduct external fraud investigations, engage in asset recovery efforts and provide resolutions for claims of unauthorized activity perpetrated against Schwab

Lone Tree, Colorado, United States

Analyzed and reconciled 75-100 daily imbalances between mutual fund companies and Schwab’s omnibus ledgers utilizing various systems