I am currently assigned in the telco and am comfortable building rapport, discovering customers' needs, and tailoring a solution for any software and hardware needed to make their purchase work best for them.The KPI I stand out the most in is contracted sales volume and value. With my previous background in Vodafone, I have high proficiency in selling telco products and services. I consistently maintain the highest conversion/attachment rates with phones inclusive of Telstra contracted services, extra warranty, insurance, and accessories.My role includes:- Greeting customers as they come through the store- Re-stocking products as needed and making sure my department presentation is pristine at all times- Ensuring every customer walks out of the store given a full solution for their needs- Cross-selling products through rapport building and discovery- Sales KPIs are met weekly (attachment rates per transaction)Achievements:#2 Highest attachment rate - FY23#3 Highest contracted sales - FY23#3 Highest contracted sales - Q4 (FY23)#1 Highest attachment rate - Q4 (FY23)#4 Highest contracted sales - Q3 (FY23)#2 Highest attachment rate - Q3 (FY23)#2 Highest contracted sales - Q2 (FY23)#2 Highest attachment rate - Q2 (FY23)#3 Highest contracted sales - Q1 (FY23)#2 Highest attachment rate - Q1 (FY23)#2 Highest attachment rate - FY22#1 Highest attachment rate - Q4 (FY22)#8 Highest attachment rate - Q3 (FY22)#3 Highest attachment rate - Q2 (FY22)#1 Highest attachment rate - Norton Security 2021#1 Highest sales volume - Norton Security 2021

Mirrabooka2015 - I started in Mirrabooka as a trainee/consultant. I quickly progressed to becoming the assistant manager of the store. My duties included:- Ensuring customers are provided with excellent customer service- All sales KPIs are met monthly (both individually and for the store)Fremantle2016 - I became the manager for the Fremantle store. My duties included:- Meeting the KPIs for both the store and individually- Training store staff in providing exceptional customer experiences and tailored solutions for all customers- Prospecting and building business relationships with localsRunning local area marketing campaigns to drive traffic into the storeFremantle/Armadale2017 - I temporarily managed the Armadale store simultaneously with the Fremantle store. My duties included:- Strategic rostering/delegations for both stores to ensure maximum efficiency and proficiency in sales and store operationsFremantle2017 - As well as continuing to manage the Fremantle store, I began to profit share with Mo’s Mobiles which added to the standard incentive scheme in place for all employees. My duties additionally included:- In-depth P&L reviews - Continuing to collaborate with businesses to increase store awareness and trust within the local community- Ensuring staff provided service to customers, above and beyond to gain long-term loyal customers- Consistent performance reviews with staff to provide necessary training to upskill them to identify all revenue streams that were applicable to the customers needs analysisAchievements:- Top Salesperson (consistently before and during management role)- Apart of award-winning store teams (Mirrabooka, Fremantle, Armadale)- 4x Club Red winner (Thailand conference)- Consistent conference winner (Crown Towers, Corporate box, Margaret River)