Andy Leighton Email & Phone Number

Cape Girardeau, Mo

Insurance billing specialist with emphasis on Medicaid claims working in the EPIC electronic medical record environment. Focus is on claims follow-up to correct errors preventing billing, clearing denials, obtaining retrospective authorizations, providing medical records, resubmitting corrected claims, billing next responsible parties and writing off non-covered, non-billable items.The position requires claims analysis, problem solving skills and working knowledge of multiple online processing systems including:- EMOMED, Missouri Medicaid Healthnet - MEDI, Illinois Public AidAnd many third party support services including:- SSI Claims Clearinghouse - Commerce Bank Remit Connect- Cyber Access- EQHealth Solutions- PCDoc- Midas and many others.

Saint Francis Medical Center, Cape Girardeau, Mo

- Interfaced with a wide range of facility staff to identify and resolve issues in order to promote satisfaction among staff, patients and visitors.- Provided training, supervision and development for roughly 30 team members responsible for waste collection (trash, soiled linen, biological, recyclable and private data for secure disposal), floor care and cleaning services in patient rooms as well as ancillary offices and public areas throughout the 1.6 million sq. ft., multi-specialty facility.

Anna, Il

- Led a national call center team servicing a portfolio of lease contracts and controlled daily sales outstanding within established tolerance ranges through intense, analysis-driven decision-making. - Re-branded customer service by creating a more respectful communications environment resulting in greater customer contact efficiency (telephone, voice mail, email, and correspondence).- Cut legal collections expenses in half through closer monitoring of problematic accounts and reduced dependence on legal solutions.- Oversaw strategic vendor relationships involving critical services such as legal counsel, third party collections, telecommunications, bulk mail, and office equipment acquisition, repair and maintenance. - Handled call escalations to satisfaction; performed account reconciliations; researched billing inquiries and approved corrections; conducted skip-tracing investigations; recommended legal action and/or write offs; coordinated and monitored both voluntary and forced repossessions; and coordinated inter-departmental activities.- Consolidated, created and codified departmental policies and procedures in a written manual.- Recruited, interviewed, hired, trained, developed, disciplined, promoted and terminated for all department team member positions.

Sikeston, Mo

- Managed and developed a book of clients by providing outstanding customer service to existing clients and performed direct sales activities. - Performed direct collection of premiums; daily reconciliation of funds collected; investigated loss claims; and filed claims as needed.- Analyzed accounts and conducted personal policy reviews to update coverage and obtain referrals.- Recognized in 2007 for achievement in annual policy review sales contest.

Cape Girardeau, Mo

- Sold bundled telecommunications products and services including cell phones; land lines, features and hardware; satellite television; and broadband internet.- Trained extensively in contact management techniques designed to increase call efficiency to reduce call length, enabling increased sales opportunities while promoting customer satisfaction and account retention.