• Led direct to consumer sales for premium tournaments through the last six consecutive sales cycles (2017-2022), while also increasing volume of sales year over year• Lead in sales productivity with the most annual outbound activities • Collaborate with executive and other management team members to implement strategic sales and marketing strategies, including but not limited to pricing & schedule recommendations, customer referral and retention program and customer service follow up procedures• Assist with interviewing and onboarding new sales representatives with product and process training

• Oversee programming sales for two travel-to-destination event properties (Aberdeen, MD and Myrtle Beach, SC)• Implement strategic sales and marketing strategy for new travel-to-destination event property (Pigeon Forge, TN) • Determine annual unit and gross-revenue plans; analyzing trends and results• Work with General Manager and Director of Baseball Operations to determine gross-profit margins • Partner with Marketing Manager to implement marketing strategies• Establish sales objectives by forecasting and developing annual sales quotas for territories; projecting expected sales volumes for existing and new products• Manage partner relationships that ultimately spur revenue growth• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors• Recruit, assimilate, and train new employees• Maintain sales staff by counseling and disciplining employees as needed; planning, monitoring, and appraising consistently• Implemented a new website registration system• Grew Aberdeen, MD business by 15% in top line revenue, year over year, and Myrtle Beach, SC business by 3.3% in top line revenue, year over year

• Performed sales as a manager with own territory • Assisted Sales Manager by mentoring sales representatives on lead generation, prospecting/ researching, pipeline development, closing sales and following up • Created additional tournament events and managed inventory in response to consumer demand• Provided sales vs. projection results by preparing sales tracking reports; collected, analyzed and summarized information• Provided product, promotion, and pricing information to Leadership Team during annual programming planning by researching the industry and evaluating competition

• Participated in sales planning and execution strategies, including direct sales calls, appointments, networking, database maintenance and client-based research• Generated new leads and demonstrated ability to close sales in both an inside setting and while on the road• Continued to participate in the fulfillment process in an effort to strengthen customer relationships and enhance their onsite experience• Worked towards expanding Ripken Baseball’s external organizational alliances and consumer base, hence creating new target markets• Achieved all-time in house sales representative record for most team package sales ever• 2011 Sales Cycle - Led in-house sales representatives in team package sales (led by more than 25%) • 2010 Sales Cycle - Led in-house sales representatives in team package sales (led by more than 12%)

• Developed new customers from referrals, prospecting lists and cold calls nationally• Generated new leads and maintained ability to close sales in both an internal and external sales environment; researched effectively to identify and reach new target markets• Participated in the fulfillment process in an effort to strengthen customer relationships, ensure all promises were met, and enhance their onsite experience

• Organized and implemented a variety of youth baseball programming, such as camps, tournaments, and coaching clinics with Cal and Bill Ripken and other well-known players.• Maintained an accurate and organized inventory of items used by the Operations team• Created camp schedules and activities and explained procedures to seasonal staff Trained camp/clinic instructors on the Ripken Way• Encouraged campers, instructors, and parents to have fun playing, learning, and watching the game of baseball, while providing a positive example for all participants in each program on safety, professionalism, and adherence to the Ripken Way• Took on learning the operation of the Cal Ripken World Series, and assisted in the planning and execution• Assisted with the overall operation of Ripken Baseball Tournaments which includes a variety of pre-, during- and post-tournament elements• Built relationships with parents, coaches, staff, vendors, and partners handling any customer service issues

• Absorbed training and demonstrated the initiative, desire, and drive to help uphold the values established by the Ripken name and brand• Created and facilitated a fun, dynamic atmosphere for kids, developing camaraderie and acting as a positive role model during baseball and non-baseball activities• Anticipated and solved problems with campers with patience and understanding• Exhibited authority and accountability on the complex, while coordinating resources with other interns, seasonal staff and supervisors