Andy Lewandowski Email & Phone Number

Work with prospects to help them understand the capabilities of the system and entice them to purchase. Demonstrate the check cashing system to highlight its functions and unique features toward closing sales. Describe additional integrated services and promote them with customers. Work with customers having questions and concerns about the system and additional services.

Support sales reps in selling software. My role starts with initial call to prospects to understand their needs and explain possible product solutions. I will then present and demonstrate the products either in person or via an internet connection. We have over 150 products covering both mainframe and distributed environments, applications development, performance monitoring, operations support and many other areas. If there is interest I will then help the prospect thru a POC or trial of the product.

Responsible for customer retention. Visit with customers to show them the value they receive using their Compuware products, encouraging them to retain the products.Interviewed customers on how they utilize products to suggest possible changes towards a best practices scenario.Analyzed usage data to pinpoint areas of low use needing specific training and encourage high usage areas towards increased productivity.Helped slow customer loss by 80%.Used MSAccess to analyze client call reports to breakdown calls by product and number of days each was unresolved. Analyzed client call data for type of call and percent of total.Loaded client usage data into data base to create cross reference of user by product.

manage group supporting back office support functions for sales reps; product pricing system, product calculation tools, product request process

Managed group of three and was responsible for all hiring, managing and terminations of the team. This group provided back office support for sales information functions; product pricing lists and calculation tools, product request forms and forecasting entry tools.Oversaw the successful transition from one forecasting tool to another.Analyzed sales forecasting and displayed results in regional charts for senior sales management.Modified and automated the existing product request forms, splitting a single excel form into one for the requestor and another for the processor. This form change clarified the information for both sides, eliminating confusion over terminology.Used MSAccess to prototype screen changes for company product information data base.Put together a combination of excel and Access to redesign the product request forms for better understanding by the requestor and the receiver.Used SQL queries to access data stored on DEC Alpha data base.

Reporting to the vice president of international sales I exercised indirect management of sales managers, focusing on forecasting. I worked closely with all local office managers and regional vice presidents. This role included a strong analyst function to report forecast versus sales trends, forecast falloff, currency exchange impact and historical closing rates.Participated in job interviews in many offices for technical, sales and management candidates.Attended all executive forecast meetings to provide detail, background and analysis.Created standardized forecasting quarterly summary forms using excel.Worked with accounting to create input process for sales reporting into MSAccess system for reporting and analysis.Created process using Access to load forecast data for reporting and analysis.Created regional versions of data base for specific reporting and analysis by local managers.Used Access data extensively to analyze sales versus forecast for trends, falloff, currency exchange impact and detailed reporting.Worked with a combination of Access and Excel to track and report on sales performance.Learned to make extensive use of multi-query structures to obtain required results.Often use of crosstabs type query to analyze and report on data.

Managed and motivated my team to work with local sales and support reps on product knowledge and sales promotion. I was responsible for all hiring, managing and terminations of the team.Supported and promoted the effort to provide Japanese language support in the products. The first product thus localized resulted in sales increasing from $400,000 to over $3 million, year to year.Participated in several user groups in mainland China which helped open that market to our products.Created sales forecast and reporting tool using MSAccess. I used this data to analyze forecast trends and sales by region.

Product presentations and demonstrations to individual companies; seminars; user groups. Product training for end users and sales reps.

I traveled with the local sales representatives in overseas offices to present the product to prospects while expanding product knowledge for both the sales and support reps. In addition to training in-house, I presented at seminars, trade shows, user groups and individual companies.Conducted user training classes, without a translator, speaking slowly.Kept local support reps current in detailed product knowledge.Established local trainers in multiple countries.Analyzed development patterns and systems at prospects to better position products for sales.Took training classes in DB2 methods, design and structure to understand this new data base method.Learned to create queries to manipulate DB2 data.Used DB2 and IMS product knowledge to present File-AID tools which support those data bases.

I managed product direction and enhancements. Organized detailed requirements and worked with development on implementation schedules and releases. Analyzed File-AID use in the market place to see what additional functions might be required.Oversaw major changes to the online display facility within the product.Planned and directed the development of an accompanying product in a new environment.Planned and directed the development of a File-AID/IMS to support that environment.

I transferred from the services division to support Compuware's growing software product line. This position was new and undefined. I developed and evolved the position into presales support which had not existed before. These efforts were directly responsible for increasing sales revenue both domestically and internationally. Analyzed existing product positioning by the sales reps and suggested changes to move the focus from highly technical to applications development daily usage.Became the prototype of the current field technical support position.After analyzing the existing demonstration method, I modified it from one showing all product features to one showing usage scenarios; a much stronger selling format. This live demonstration format was expanded into a canned media. Both methods are still being used nearly 20 years later.Developed product training materials using screen shots along with accompanying handouts.Taught product training classes for customers world wide, eventually totaling over 70,000 people. Listening to user comments helped modify the training focus to keep it meaningful.These efforts resulted in the increase of File-AID sales revenue from $1 million to $5 million in one year.

I worked with large organizations in the Detroit area designing and developing applications for mainframe systems. These included insurance, banking and manufacturing. The applications were for both batch and on-line systems.Learned IMS basics in both batch and on-line processing.Part of analysis review team for new IMS processing system.Implemented a technique to display multiple screens for the same transaction process in IMS.My increased knowledge and skills helped the company enter new accounts and place many other consultants.Promoted to team leader, managing 20 programmers on three accounts while still developing applications.Continually analyzed processes and methods being used to improve development times and suggest enhancements to systems.