Andy Lin Email & Phone Number

San Francisco, CA, US

Redwood City, California, United States

• Manage transit service provider, transport service provider, and special connectivity partner relationships.
• Perform regular cost efficiency reviews on all transit and transport services.
• Manage all peering relationships.
• Perform external traffic analyses for peering, route optimization, and cost reduction purposes using Kentik.
• Maintain GCP firewall Access Control Lists and service parameters.
• Participate in an on-prem to GCP connectivity proof of concept using GCP Interconnect.

Redwood City, California, United States

• Deployed large scale datacenter networks with Arista equipment.
• Supported backbone routing using BGP for the underlay network and VxLAN + BGP for the overlay network.
• Implemented and maintained a passive DWDM with Arista equipment solution for metro area network.
• Brought multiple domestic and international Point of Presence locations into service.
• Built an on-prem to Azure connectivity solution using Azure ExpressRoute.
• Supported an on-prem to AWS connectivity infrastructure using AWS Direct Connect.

Redwood City, California, United States

• Performed maintenance on circuits, firmware upgrade, and equipment replacement.
• Maintained Cisco style Access Control Lists and Palo Alto Network firewall policies.
• Provisioned Cisco and Arista data center switches using bash scripts.
• Configured A10 load balancer Virtual IPs and pools.
• Triaged and prioritized internal and external requests.

Burlingame, California, United States

• Led Site Reliability Engineers to monitor the health of servers, network equipment, and applications.
• Participated in the change management board to review and approve system, network, and software changes.
• Provided hands-on technical expertise during service impacting events.

Burlingame, California, United States

• Worked with systems administrators on deploying new servers, software packages, and operating systems.
• Teamed up with network engineers on replacing network equipment and upgrading firmware.
• Collaborated with software developers on application deployment.

Burlingame, California, United States

• Deployed global and regional external anycast services.
• Created new and improved existing documentations and procedures.
• Trained new team members on systems, network equipment, software, and procedures.

Burlingame, California, United States

• Provided phone and email customer support.
• Monitored the health of servers and network equipment.
• Troubleshot basic server and network equipment issues.
• Performed software upgrade on servers and network equipment.

San Francisco, CA

• Assisted instructor with students’ questions, cabling, installing new equipment, upgrading the Cisco IOS, memory, and flash.
• Worked with students to set up and troubleshoot the hands-on labs.

Santa Clara, CA

• Worked directly with clients as first level support for DNS, connectivity, and firewall policy in 24/7 environment.
• Created, modified, and deleted domain names on primary and secondary DNS servers.
• Troubleshot packet loss and latency issues within Exodus’ network by performing various network tests.
• Created and modified rules on Cisco PIXs and Check Point firewalls.
• Provided firewall policy recommendations to clients to decrease vulnerabilities.

Emeryville, CA

• Led and trained a team of six technicians to provide ADSL/G.Lite installation support for all ITAC technicians.
• Developed technical documentation, installation procedures, and training materials for all ITAC technicians on the residential ADSL/G.Lite products and installation.
• Worked directly with outside technicians on performing local loop tests and troubleshooting local loop problems.
• Provided first level support for routing loops, authentication, DHCP, DNS, and other TCP/IP issues in ITAC.
• Acted as the technical liaison between ITAC and MSN/Tandy.