Andy Lin Email & Phone Number

Greenwich, Connecticut, United States

130 Livingston St, Brooklyn, NY 11201

• Extracted data using SQL queries and created reports for Subway DivisionManagement team to make data driven decisions in areas of project management, distributionof working hours and various budgets.
• Triaged support requests over the phone and troubleshooted technical issues relating todatabase system queries, access management, data quality and integrity.
• Created new tables and perform data migration from excel documents to enhance currentfunctionality processes for HR and Payroll resulting in a 15% reduction of employee queries.
• Modified Entity Relationship Model/Diagram to ensure documentation regarding databasearchitecture remains up to date.

New York, New York, United States

• Maintained a calm demeanor and managed time efficiently during periods of high traffic tokeep store operating to standard.
• Anticipated customer and store needs by constantly evaluating environment and customers forcues.
• Communicated areas of improvement to keep workflow smooth and uninterrupted duringnormal service hours and recognized individual and team accomplishments during daily teammeetings.