Andy M. Ramirez Email & Phone Number

Costa Rica

As a dedicated professional with extensive experience in quality management, automation, and international consulting, I focus on driving operational excellence and continuous improvement in diverse organizations. My key areas of expertise include:🔹 Quality Management: Leading quality assurance, control, and improvement initiatives to optimize processes and ensure the highest standards.🔹 Automation (RPA): Implementing Robotic Process Automation (RPA) solutions to enhance efficiency and minimize human errors.🔹 Artificial Intelligence (AI): Introducing and integrating AI technologies to revolutionize business operations.🔹 International Transitions: Managing and coordinating the seamless transition of operations from one country to another.🔹 ISO 9001 Auditing: Conducting audits and ensuring compliance with ISO 9001 standards, promoting the improvement of quality management systems.🔹 Consulting Services: Traveling to the USA and other countries to map companies, identify improvement areas, and provide effective solutions.As a Black Belt in Quality Management, I leverage my expertise to drive process improvements and implement innovative solutions. My commitment to innovation, efficiency, and continuous improvement enables organizations to achieve their quality goals and implement strategies for sustained success.

Costa Rica

Provide with consulting services and trainings on the following topics:Artificial IntelligencePMPScrum MasterSix SigmaPrince2RPALean Manufacturing

Costa Rica

In charge of providing consulting services on diverse topics, among them Project Management ,Six Sigma, Scrum , RPA, etc.

Costa Rica

Coordinate the Quality Team and help the operation in terms of:• Assurance: Mapping processes, reengineering structures, reviewing SLAs and methods to accomplish them, working along with the external clients and Ops Manager of the different accounts, documenting all the information require to sustain the account besides creating the configuration management system. • Control: Creating processes across the engagement to review the different scenarios which might cause to a defect/incident which may cause huge losses to the companies, besides identifying the errors and performing ``Corrective & Preventive Actions (CAPA)`` analysis to avoid the same circumstances in the future.• Improvement: Being a Project Manager in different projects, which might require development, in such cases, leading the developers to find the most suitable solution for the pain points in a operation.Ensure the implementation of Lean Six Sigma activities, including training to members of the organization regardless their level or position, and providing Six Sigma training in a third language to a different center.

Heredia

In charge of re-engineering processes creating procedures/tools/trainings, Quality consultant for upper management, Sigma trainer/Mentor managing complex information related to different processes to obtain Strategic Opportunities through all AMS region, looking for improvements, root cause analysis. In charge of creating monthly reports and data bases, working hand by hand with departments such as finance, sales, and marketing, with internal and external clients.

Heredia, Costa Rica

Work in all the project phases in different roles: coordinating, leading, reviewing, all based on the business need. Managed the daily operations of the Negotiated Business Solutions process overseeing 100 internal customer support agreements throughout the all regions from discovery through sustaining support. Manage people and assign daily work in the process, making sure of SLA accomplishment. Use of statistical processes to reduce cause of variation. Trainer/PM in quality methodologies (Lean, 6 Sigma, etc.). Identifies cutting-edge analytical tools, models, and methods for making key business decisions.

Heredia, Costa Rica

Heredia, Costa Rica

Master'S Degree, Artificial Intelligence

Germany

Master'S Degree, Project Management, 93

PM role based on the PMBOK

Bachelor'S Degree, Human Resources Management/Personnel Administration, General, 82

Activities and Societies: Debate Team, improvementsPost bachelor degree based on main topics in the HR management roles

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General