Responsible for 4 technicians and their development.Worked closely with our Service dept to help alleviate overbooking.The store turned it’s first profit in the month of May-2014.Maintaining a customer satisfaction level of over 95% consistently.Responsible for scheduling that would provide customers with an average wait time of under 40 minutes for service.Worked closely with techs to build a Team atmosphere and strive for a “ Fix it right the 1st time” level of… Show more Responsible for 4 technicians and their development.Worked closely with our Service dept to help alleviate overbooking.The store turned it’s first profit in the month of May-2014.Maintaining a customer satisfaction level of over 95% consistently.Responsible for scheduling that would provide customers with an average wait time of under 40 minutes for service.Worked closely with techs to build a Team atmosphere and strive for a “ Fix it right the 1st time” level of accomplishment.Continue to be profitable while maintaining payroll and other budgetary limitations. Show less

Responsible for up to 15 direct reports* Monitored and controlled costs for repair and distribution to over 300 stand-alone DVD kiosks* Mentored team members in mechanical and logistics associated with distribution* Consistently in the top 5% in the Nation for disc distribution and kiosk up-time* Recognized as the top performer in the Region last three quarters* Responsible for developing logistics plan for associates to distribute discs to 300 kiosks

Began as countertop installer* Advanced to CNC Operator* Maintained a high quality of work with a goal of first cut without waste or loss of material

Responsible for 18 Teamster drivers* Developed logistics plan for pick up and return to distribution center of customers’ secured documents for shredding* Tasked with cutting overtime by 15%, I achieved this goal within the first three months of employment* Reduced complaint calls significantly over the course of my employment highlighted by a zero complaint call month in December 1993* Responsible for creating driver routes to ensure cost-effectiveness and timely… Show more Responsible for 18 Teamster drivers* Developed logistics plan for pick up and return to distribution center of customers’ secured documents for shredding* Tasked with cutting overtime by 15%, I achieved this goal within the first three months of employment* Reduced complaint calls significantly over the course of my employment highlighted by a zero complaint call month in December 1993* Responsible for creating driver routes to ensure cost-effectiveness and timely returns* Managed safety training for drivers per OSHA guidelines Show less