Andy Mccleod Email & Phone Number

Huddersfield, GB

Lancaster, England, GB

Launched Justizia, a new consumer platform making it easier for you to move house, save money and claim compensation across multiple sectors found to be taking advantage of customers. Accountable for business restructuring across the start-up, Law Firms and Mortgage Brokers. Developed the untapped talent of a management and operational team.AI developed.

Accountable for enabling 4X growth and resilience through transformation strategy creation and delivery. Transformed enterprise risk and consumer duty models, payment services, online presence, contact centre replacement, and technology and infosec platforms. With sleeves rolled up inspiring and developing everyone to the get the job done at all levels.

Leeds, West Yorkshire, GB

Manchester, Greater Manchester, GB

Responsible for designing and implementing enterprise wide Cost Management Strategy, creation of a new procurement operating model and driving improvements in estates and facilities management.

Leeds, GB

A consultant with Peru, enabling clients to drive the best results out of Digital & IT.Digital & IT Strategy | Risk Management | Sourcing | Architecture | Service Improvement | Cost ReductionOur expertise is based on a team with many years’ experience with end-user organisations, suppliers and advisors, working for leading national and global private.

Bradford, West Yorkshire, GB

• As CIO at YBS and accountable for BPO and core IT Cloud services across the financial services sector, delivered year on year improvements with C-Level stakeholders across four Building Societies, with a combined.
• A visionary, working collaboratively with colleagues, striving to co-create shared visions to improve service for our customers and the working lives of all colleagues
• Annual scrutiny from BOE, FCA and PRA and annual maturity assessments served to improve resilience, risk insight and process improvement YoY
• Robust frameworks maintaining and monitoring availability, reducing latency and improving customer experience and online journey
• Led our cultural shift from “React and Respond” to “Predict and Prevent”, empowering colleagues to drive down incidents 12% YoYOperational
• Provision of Business Engagement framework enabling transparent views into IT cost, risk and performance enabling business prioritisation of IT

Bradford, West Yorkshire, GB

• Strategic Alignment
• Accountable for strategic relationships with Director, C level and Heads of function to ensure strategic prioritisation of Group spend on IT and business change
• Created Board level view of business demand and evaluating corporate measures for prioritisation and scenario planning
• Responsible for modern and structured business case development and Group prioritisation boardSupply Management
• Created the first Group portfolio prioritisation framework enabling structured Director level decision-making process, business case development and created effective IT project management and resource distribution.
• Led the first IT and Architecture Strategy alignment to business requirements, leading to IT alignment against strategic goals

Bradford, West Yorkshire, GB

• Programme Sponsor & Manager for Barnsley Building Society Integration
• C suite engagement and exit plan developed across the Boards of YBS and Barnsley.
• Ensured execution of regulatory, statutory and customer communication plans
• Introduced “Integration Light” approaches and successfully completed Statutory Governance and Business integration for 60k customers, incorporating 8 branches, IT and operations and Board governance within 70 days from.
• Accountable for deployment of a new web platform in three months from announcement, growing customer base from 60k to 300k in four months.
• Completed IT integration in 12 months, reducing costs and increasing customer product and channel capability

• Board and P&L Accountability
• Statutory Managing Director YKS Ltd (YBS Group Subsidiary), a cloud computing and shared IT and retail banking software and BPO service to UK Building Societies and the European retail banking market
• Accountable for optimising revenue and driving a loss making subsidiary into profitStrategic Direction
• Responsible for new business acquisition strategy for Retail Savings Affinity marketing, cloud computing and BPO service. Determining new business prospects and leading sales engagement with clients at Board and C level.
• Awarded IFS “Best online financial website of the year”
• Determined growth strategy and marketing plan for BPO services, followed by divestment after the financial crisis beganDivestment and Cessation

• Responsible for shared branch services, commercial oversight, customer operations and governance between YBSG and Britannia Building Society until Co-op merger, when I was accountable for the cessation of services to.

Bradford, West Yorkshire, GB

- Accountable as Operations Manager Contact Centre for 120 colleagues and 1.2m customer calls p.a. Introduced modern benchmarked operating model with service standards, optimising capabilities and delivering increased customer service.

Bradford, West Yorkshire, GB

- Share Plans Development Manager - responsible for client relationships at C Level and for new business acquisition and marketing strategy 350 UK, Blue Chip & UK & international clients. Managed 20+ Sales Team members achieving 80%+ new business acquisition rate and maintained our standing as UKs largest Share Plan provider. Client satisfaction measures.

- Brokered sole Debt Counselling contract between Yorkshire Building Society and R Maddock Associates Ltd and undertook 1,000 property surveys and face-to-face interviews in 12 months. - Asset Manager and property surveyor (non-qualified) under Specialist Property Services Ltd responsible for repossession and disposal of residential and commercial property.