Andy Mccleod Email and Phone Number
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A Senior Leader: CIO, CISO, CTO, COO with 25 years experience designing and executing customer led Digital, AI, Tech and Business strategy with expertise in Banking, Mortgage, Savings and Legal platforms accelerating customer engagement, satisfaction and revenue.Key Highlights- Unique Consumer Platform delivery in the UK- Unique AI driven customer analysis driving 50% engagement in the new brand- Delivered 4X growth for Private Equity, 3X revenue increase within 1 month- Immediate cost reduction strategies, with 10% p.a. cost reduction- Delivery of Consumer Duty, Operational Resilience and Enterprise Risk- Award winning delivery of E2E technology enhancements and Integrations of full banking platforms- E2E customer channel implementation: Online, Mobile, Apps, Payments, Branch- Colleague satisfaction: 65% NPS, Customer SLA 90%+ I believe our customers and colleagues are the drivers of a successful business and technology strategy and I've been lucky enough to lead, drive and transform large and small teams with a passion to put the customer outcome first enabling improved service at reduced cost and with less risk.Strategic Specialties:Board Director, COO, CIO, Strategic Cost Management, Procurement, Enterprise Risk Management, Business Strategy, Strategic Prioritisation and IT Strategy. Customer Service, Business Transformation and Colleague Engagement & Cultural Change. Mergers and Acquisitions, Integration and Transformation with Benefits Realisation. Contract Management and sourcing. Brand and platform Launch.Industry Specialties:Financial Services, Legal Services, AI, Cloud and Shared Services, Procurement, Outsourcing, Mutuals, Retail Banking, Debt Management & Recovery, Property, Home buying & Estate Agency. B2B Marketing, Acquisition and Development.Digital, IT & Change Leadership Specialties:IT Culture: Translating Business goals into Digital, Cloud, Technology & Resourcing Strategy, Cyber & Information Security Strategy and execution, Architecture & Change Portfolios, Programme Delivery, B2B IT Application & Infrastructure Development and Management, Management of Systems Integrators, Industry Speaker. IT Risk & Resilience & ability to spot toxic combinations. ✉ ✆ 07770 643 525
Can'T Say At The Moment - It'S An Exciting Clothing Brand
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Technology And Business Growth ConsultantCan'T Say At The Moment - It'S An Exciting Clothing BrandHuddersfield, Gb
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Chief Operating Officer | CooJustizia Jan 2024 - PresentLancaster, England, GbLaunched Justizia, a new consumer platform making it easier for you to move house, save money and claim compensation across multiple sectors found to be taking advantage of customers. Accountable for business restructuring across the start-up, Law Firms and Mortgage Brokers. Developed the untapped talent of a management and operational team.AI developed marketing, persona simulators leading to 50% customer engagement in the new Brand - we're in the process of automating a lawyer too!
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Chief Operating Officer | CooLantern | Copper Street Capital Llp May 2019 - Oct 2023Accountable for enabling 4X growth and resilience through transformation strategy creation and delivery. Transformed enterprise risk and consumer duty models, payment services, online presence, contact centre replacement, and technology and infosec platforms. With sleeves rolled up inspiring and developing everyone to the get the job done at all levels.
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Chief Operating OfficerLantern May 2019 - Oct 2023Leeds, West Yorkshire, Gb -
Commercial Operations DirectorThe Co-Operative Bank Plc Jun 2018 - Mar 2019Manchester, Greater Manchester, GbResponsible for designing and implementing enterprise wide Cost Management Strategy, creation of a new procurement operating model and driving improvements in estates and facilities management. -
ConsultantPeru Consulting Feb 2018 - Jun 2018Leeds, GbA consultant with Peru, enabling clients to drive the best results out of Digital & IT.Digital & IT Strategy | Risk Management | Sourcing | Architecture | Service Improvement | Cost ReductionOur expertise is based on a team with many years’ experience with end-user organisations, suppliers and advisors, working for leading national and global private sector enterprises and public organisations. Core to our approach is strong client focused values, collaborative engagement, high levels of integrity, a focus on outcomes and going the extra mile.Current clients include Financial Services, Engineering and Retail organisations in the UK and across Europe. -
Head Of It (Cio), Reporting To CooYorkshire Building Society Group Jan 2010 - Feb 2018Bradford, West Yorkshire, GbAs CIO at YBS and accountable for BPO and core IT Cloud services across the financial services sector, delivered year on year improvements with C-Level stakeholders across four Building Societies, with a combined strength of over 4 million customers, a 400+ branch network, 5,500 colleagues and £60bn in assets.Key Highlights- Enabled 100% Business Growth- NPS 65+- Customer Satisfaction 90%+- Colleague Satisfaction- 10% per annum cost reductions- New risk frameworkResponsible for Design and Implementation of Digital and IT Strategy and Integration data and systems following acquisition of 3 building societies and 2 retail savings books without customer impact.Resilience and Risk• A visionary, working collaboratively with colleagues, striving to co-create shared visions to improve service for our customers and the working lives of all colleagues• Annual scrutiny from BOE, FCA and PRA and annual maturity assessments served to improve resilience, risk insight and process improvement YoY• Robust frameworks maintaining and monitoring availability, reducing latency and improving customer experience and online journey• Led our cultural shift from “React and Respond” to “Predict and Prevent”, empowering colleagues to drive down incidents 12% YoYOperational • Provision of Business Engagement framework enabling transparent views into IT cost, risk and performance enabling business prioritisation of IT• Transformed IT into a customer centric, support orientated service leading to internal NPS of 70+ and customer satisfaction scores of 90%+• Enterprise wide technology estate renewal over a 7 year cycle• Successfully moved 800+ colleagues into a new Head Office site in 100 days with new flexible working capability -
Head Of Business EngagementYorkshire Building Society Group Dec 2007 - Dec 2009Bradford, West Yorkshire, GbStrategic Alignment• Accountable for strategic relationships with Director, C level and Heads of function to ensure strategic prioritisation of Group spend on IT and business change• Created Board level view of business demand and evaluating corporate measures for prioritisation and scenario planning• Responsible for modern and structured business case development and Group prioritisation boardSupply Management• Created the first Group portfolio prioritisation framework enabling structured Director level decision-making process, business case development and created effective IT project management and resource distribution across the Group• Led the first IT and Architecture Strategy alignment to business requirements, leading to IT alignment against strategic goals• E2E frameworks embedded for business demand and IT supply enabling quarterly reviewsGovernance & Risk• Demand and supply views enabled prioritisation against corporate goals leading to the cessation of low value activity and additional investment high value projects.• Board, regulator and audit insight improved
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Programme Sponsor : Merger & IntgerationYorkshire Building Society Group Dec 2007 - Dec 2008Bradford, West Yorkshire, Gb• Programme Sponsor & Manager for Barnsley Building Society Integration• C suite engagement and exit plan developed across the Boards of YBS and Barnsley.• Ensured execution of regulatory, statutory and customer communication plans• Introduced “Integration Light” approaches and successfully completed Statutory Governance and Business integration for 60k customers, incorporating 8 branches, IT and operations and Board governance within 70 days from announcement• Accountable for deployment of a new web platform in three months from announcement, growing customer base from 60k to 300k in four months. • Completed IT integration in 12 months, reducing costs and increasing customer product and channel capability
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Managing DirectorYorkshire Key Services Limited Dec 2007 - Oct 2017Board and P&L Accountability• Statutory Managing Director YKS Ltd (YBS Group Subsidiary), a cloud computing and shared IT and retail banking software and BPO service to UK Building Societies and the European retail banking market• Accountable for optimising revenue and driving a loss making subsidiary into profitStrategic Direction • Responsible for new business acquisition strategy for Retail Savings Affinity marketing, cloud computing and BPO service. Determining new business prospects and leading sales engagement with clients at Board and C level.• Awarded IFS “Best online financial website of the year”• Determined growth strategy and marketing plan for BPO services, followed by divestment after the financial crisis beganDivestment and Cessation• Negotiated successful divestment of intellectual property rights to HP (now DxC)• Led successful migration of client data and infrastructure and knowledge transfer to HP• Accountable for management followed by cessation of subsidiary business providing BPO services, after brokering the acquisition of single years savings inflow from MBNA to YBS Group. -
Statutory DirectorMutual Plus Ltd Jul 2010 - Jul 2015• Responsible for shared branch services, commercial oversight, customer operations and governance between YBSG and Britannia Building Society until Co-op merger, when I was accountable for the cessation of services to customers at YBSG
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Operations ManagerYorkshire Building Society Group Dec 2003 - Dec 2005Bradford, West Yorkshire, Gb- Accountable as Operations Manager Contact Centre for 120 colleagues and 1.2m customer calls p.a. Introduced modern benchmarked operating model with service standards, optimising capabilities and delivering increased customer service.
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Business Development ManagerYorkshire Building Society Group Oct 1998 - Dec 2003Bradford, West Yorkshire, Gb- Share Plans Development Manager - responsible for client relationships at C Level and for new business acquisition and marketing strategy 350 UK, Blue Chip & UK & international clients. Managed 20+ Sales Team members achieving 80%+ new business acquisition rate and maintained our standing as UKs largest Share Plan provider. Client satisfaction measures introduced.- Designed first online share plan customer application process for a Blue Chip retail bank.- Responsible for negotiating B2B Share Dealing commission contract between YBSG and TD Waterhouse.- Responsible for developing Business Operating Model process and systems for newly introduced Share Incentive Plan and selected as steering group member on HMRC Panel for the development of practice and legislation.
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Property ConsultantSpecialist Property Services Ltd Oct 1989 - Oct 1998- Brokered sole Debt Counselling contract between Yorkshire Building Society and R Maddock Associates Ltd and undertook 1,000 property surveys and face-to-face interviews in 12 months. - Asset Manager and property surveyor (non-qualified) under Specialist Property Services Ltd responsible for repossession and disposal of residential and commercial property in England and Wales on behalf of 20+ Mortgage Lenders.- Trainee surveyor and Area Manager for an Estate Agents in Merseyside where I developed the first branch network mailing list.
Andy Mccleod Skills
Andy Mccleod Education Details
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Manchester Arts & Technology CollegeValuers And Auctioneers
Frequently Asked Questions about Andy Mccleod
What company does Andy Mccleod work for?
Andy Mccleod works for Can't Say At The Moment - It's An Exciting Clothing Brand
What is Andy Mccleod's role at the current company?
Andy Mccleod's current role is Technology and Business Growth Consultant.
What is Andy Mccleod's email address?
Andy Mccleod's email address is am****@****s.co.uk
What is Andy Mccleod's direct phone number?
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What schools did Andy Mccleod attend?
Andy Mccleod attended Manchester Arts & Technology College.
What skills is Andy Mccleod known for?
Andy Mccleod has skills like It And Digital Strategy, It Governance And Risk Frameworks, Stakeholder Management, Vendor Ecosytems And Engagement, Service Management Frameworks, Relentless At Cost Reduction And Improved Service, Cost Planning And Management Frameworks, Productivity Enhancement, Cloud Sales And Acquisition, Cultural Change Initiatives, It Operations Frameworks, Colleague Development And Engagement.
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