Andy Mccoll Email & Phone Number

Bournemouth, England, United Kingdom

Wareham, England, United Kingdom

• Partnering with Customer Engagement Managers (CEM), Head of Support and Chief Operating Officer (COO) to align and spearhead continual process enhancements for multi-site UK and overseas clients
• Driving the optimisation of client relationships and operational efficiency through new and ongoing projects
• Overseeing client relations management, communications and expectations including conducting product gap analysis, project progress reviews, and scoping of new feature requests for new and existing customers
• Researching and interpreting new legislation, updating teams and creating updated internal documentation
• Delivering internal best practice training methods to Support and CEM team members
• Reviewing Statement of Work (SOW) documents created by CEM prior to presentation to customer

Poole, England, United Kingdom

Delivering multiple implementation projects simultaneously to clients in the education sector across UK, Far East, Middle East, Americas and Asia, ensuring full client buy in, high levels of service, and full implementation against KPIs and objectives.Supporting the transition from existing systems to iSAMS within the timeframes and resources agreed, while.

Worldwide

Consulting with independent/academy school sector clients to define system needs, existing processes and training schedules to configure and implement best practice use of the iSAMS school management information system (MIS). Produce and deliver user training to senior management, teachers and support staff in group and 1-2-1 sessions onsite and online to.

United Kingdom

Full scripting, production, presentation and social media management of the Ideas in Education podcast, issued fortnightly exploring issues, trends and opportunities in UK pre-18 education. Each episode is available on the following platforms: SoundCloud - https://soundcloud.com/ideas-in-educationiTunes.

Bournemouth, United Kingdom

- A client facing role showcasing the UK's leading classroom tool for tracking and monitoring homework to school Senior Leadership Teams - Field based training delivery introducing teachers to the company, creating an atmosphere of trust while explaining features of the software and how users (teachers, students and parents) will benefit - Developing.

London, United Kingdom

- High profile position helping to ‘Keep Britain Moving’ during the demanding breakfast/mid-morning commute - Maintaining the reputation of LBC (UK) and XFM Manchester with high quality, reliable and engaging content - Trained Fire Marshal at Global Radio, responsible for leading the sound and timely evacuation of 100 staff - Leading regular demonstrations.

Multiple Sites Across England

- Managed the day-to-day editorial and broadcast output, ensuring Service Level Agreements (SLA's) were met - Led the development of 2 remote staff and 5 sub-contracted reporters in offices across the country - Monitored data and improved quality control, responding and resolving listener comments / enquiries / complaints - Managed performance, assessed.

London, England Metropolitan Area

- Monitored data/camera feeds to script and broadcast reports every 15 minutes, employed on an ad-hoc basis

Reading, United Kingdom

- Actively involved in the launch of the new 'Travel you Trust' service, acting as ambassador for the brand - Presented a number of programmes including the weekday ‘Drivetime’ and ‘Early Breakfast’ shows - Delivered staff training to enhance output and brand vision, after identifying areas of improvement and training Highlights: - Led training workshops.

Guildford, United Kingdom

- ‘Drive’ show presenter (4- 7pm) for BBC Southern Counties, and covered Bank Holiday shows for BBC Radio Kent.

London, United Kingdom

LBC News 1152AM, LBC 97.3FM, Heart 106.2 and The Arrow (DAB Digital Radio).After LBC and News Direct were sold to the Chrysalis Group in autumn of 2002, my responsibilities grew as I became Coordinator for an enlarged travel team. I was one of a few lead intranet users in the newsroom having undergone training to help train fellow journalists. I also used.

London, United Kingdom

I was approached by ITN to be a reporter for the newly launched in-house Travel on the Ones service on ITN News Direct 97.3FM. Initially based out of their Grays Inn Road headquarters, I was responsible for researching and reporting timely travel news to London and South East every 10 minutes. I was also responsible for directing roving motorbike reporters.

Romford, United Kingdom

Stanmore, Middlesex

Folkestone, Kent

London, United Kingdom

Centrepoint Building, London