Carefully interviewed, selected, trained and supervised all dining room staff including; hosts, bussers, servers, bartenders, & key hourly managers. Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Organized effective team meeting to introduce new programs and expedite communication in each department of the restaurant. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Achieved highest employee retention rate in the market. Designed and executed new systems and processes for long-term solutions to various issues.

I was promoted to Key Hourly from Server TrainerPrepare for and run great shifts. Coach and praise employee performance. Validate the training of new employees. Provide outstanding customer experiences. Learn every aspect of running the dinning room.

Became a server and within 4 months became a trainer. Trained new employees & developed existing employees in menu knowledge, salesmanship, and hospitality. Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.Was promoted to Key Hourly.

Represented buyers and sellers of developed and undeveloped properties. Negotiated, facilitated and managed real estate transactions. Maintained connections with clients to encourage repeat business and referrals. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations. Continually stayed up-to-date on mortgage rates and related real estate news.