Andy Mchenry Email & Phone Number

United States

Responsible for overseeing the day-to-day operations of the Systems Administration organization including the operations & maintenance (O&M) of Systems Administration & Patching for the Rensselaer Data Center (RDC) and End User Support Services teams. Responsible for overseeing the planning & budgeting, career development, mentoring & training of direct reporting managers and their organizations. Developed high performing teams through hiring, mentoring, employee development, one-on-ones, goal setting and performance management. Built cohesive relationships with key program contacts and stakeholders.

Managed career of 40 employee server, storage, network, and APMO teams, responsible for planning & budgeting, career development, mentoring & training. Successfully navigated organizational change and resource constraints.Developed high performing teams through hiring, mentoring, employee development, one-on-ones, goal setting and performance management.Built cohesive relationships with key vendors and primary business stakeholders.Promoted use of Scaled Agile Framework at ExxonMobil by coaching and mentoring teams, empowering the team to accelerate delivery of value to our customers.

United States

Managed international multi organizational IT team (Argentina, Curitiba, and US) of 10 supporting over 3200 windows server, storage, and backup infrastructure.Effectively stewarded assembly of the team consisting of associates from three different organizations (Storage, Server, and Backup Ops) and developed strategic vision and objectives for team.Provided personal oversight, career development, counseled and mentored team.Actively participated in the FI agile transformation and stewarded the redeployment of team to multiple agile teams.Stewarded the deployment of several key initiatives (Segregated VM Ware environment, VMWare firmware /driver upgrades), and zero day patching efforts (Wanna Cry/Meltdown Spectre). Ensured excellent support of base operations and the delivery of system upgrades with an emphasis on customer service. Improved resolution rate of team's service tickets.Coordinated major incident management cases/root cause analysis and performance monitoring for windows server/storage/backup devices.Quickly identified and addressed knowledge gaps and developed a single SharePoint repository for process documentation and solution sharing improving team efficiency/effectiveness.Established cohesive relationships with key vendors and primary business stakeholders.

Managed IT team of 20 supporting over 4,000 windows servers in company owned data centers.Developed a high performing team through hiring, mentoring, employee development, one-on-ones, goal setting and performance management.Actively participated in the movement of server support to a third-party Managed Service Provider (MSP) and stewarded the redeployment of exiting team members to new assignments.Key resource in multiple swat/taskforce/root cause analysis efforts surrounding the Windows Server and Storage operational roles.Stewarded major incident management cases/root cause analysis and performance monitoring for windows servers.Stewarded and managed recovery efforts of both server and storage devices during outages with extremely tight deadlines and high management visibility.Ensured excellent support of base operations and the delivery of system upgrades with an emphasis on customer service. Improved resolution rate of team's service tickets thru active service monitoring.

Managed IT team of 13 responsible for performance monitoring (SAP, AS400, Mainframe, Point of Sale System and network equipment globally).Mentored and developed employees, one-on-ones, goal setting and performance management.Effectively managed 20+ maintenance windows coordinating the deployment of major network/SAP/Mainframe upgrade/patching activities as well as Cyber Attack Recovery, and Disaster Recovery activities (multi organizational effort requiring vigilant monitoring and collaboration). Managed migration of the Point of Sale systems to third party MSP as well roll out of Skype within the Houston and Dallas Data Centers.Continuously leveraged technical knowledge of team to drive improvements in work processes and procedures.