Andy Mcinnes Email & Phone Number

Maidstone, England, United Kingdom

Maidstone, England, United Kingdom

Gravesend, England, United Kingdom

Focusing on the acquisition of new clients and the retention of existing clients

London, England, United Kingdom

Personal sales of over £750k complementing the following:● Supported with the successful management of a £2 million turnover store by driving the team to maximise sales and KPI targets set by the business● Accountable for the recruitment, training and direct management of personnel, maximised productivity through ongoing performance monitoring and review● Executed HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented… Show more Personal sales of over £750k complementing the following:● Supported with the successful management of a £2 million turnover store by driving the team to maximise sales and KPI targets set by the business● Accountable for the recruitment, training and direct management of personnel, maximised productivity through ongoing performance monitoring and review● Executed HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented performance improvement plans to enhance staff productivity● Regularly analysed workload and team productivity to plan resources to ensure efficient departmental delivery● Developed customer strategies that targeted customer segments to drive acquisition and retention● First point of contact for all escalated customer complaints and queries, followed up to ensure resolution● Promoted a culture of high-performance to deliver a best-in class proposition for customer service● Oversee all daily / weekly performance meetings and shared best practice with colleagues for improvements● Utilised expertise to identify potential new methods of improving team and business efficiency raising customer satisfaction, service and retention levelsKey Achievements:● Recorded highest individual month revenue figures nationally of £24000● Eclipsed annual personal revenue target of £90k with figures in excess of £150k in most recent two full years● Regional trust pilot “champion” salvaging the agency's trust pilot rating which was at 6 out of 10. Prior to Covid-19, company's rating was at 8.8● First 10 months in ASM role saw store monthly targets exceeded 9 out of 10 times● Revenue of £32000/ month average● Achieved region's top months revenue figures three times in 2019 Show less

London, England, United Kingdom

Key Responsibilities:● Generated revenue by selling a variety of trips/ products, including round the world flights, adventure tours, hotels and insurance. ● Liaised with customers to develop robust insights into their needs, requirements and budget, used extensive travel knowledge to put forward recommendations and to prepare bespoke holiday packages● Provided relevant information, brochures and publications including guides, local customs, regulations and events● Worked… Show more Key Responsibilities:● Generated revenue by selling a variety of trips/ products, including round the world flights, adventure tours, hotels and insurance. ● Liaised with customers to develop robust insights into their needs, requirements and budget, used extensive travel knowledge to put forward recommendations and to prepare bespoke holiday packages● Provided relevant information, brochures and publications including guides, local customs, regulations and events● Worked collaboratively with third party booking agents and suppliers to create the itineraries● Dealt with occurring travel problems, complaints or refunds Show less

Shorne, England, United Kingdom

Key Responsibilities:● Utilised strong entrepreneurial skills to create a brand new window cleaning firm● Developed high quality business strategies ensuring their alignment with short-term and long-term objectives● Oversaw all operations and business activities to ensure they produced the desired results and were consistent with the overall strategy and mission● Managed and developed a team of six staff across four window cleaning rounds. Owned recruiting, objectives setting… Show more Key Responsibilities:● Utilised strong entrepreneurial skills to create a brand new window cleaning firm● Developed high quality business strategies ensuring their alignment with short-term and long-term objectives● Oversaw all operations and business activities to ensure they produced the desired results and were consistent with the overall strategy and mission● Managed and developed a team of six staff across four window cleaning rounds. Owned recruiting, objectives setting, coaching and performance monitoring staffKey Achievements:● Increased client base to current day levels of approx. 1200 customers, turning over in excess of £200,000/annum● Established client base of approximately 320 customers, 40% of the original clientele, circa £60000 in revenue per annum Show less

London, England Metropolitan Area

Key Responsibilities:● End to end management for the entire sales lifecycle including initial meeting through to adoption of products● Identified and cultivated customer partnerships that supported growth and market expansion● Recognised for strong commercial awareness, with the ability to identify growth opportunities, identify strategic growth sectors to increase and stabilise turnover. -Increased annual turnover in milk delivery services by average of circa £2600/ round, earning… Show more Key Responsibilities:● End to end management for the entire sales lifecycle including initial meeting through to adoption of products● Identified and cultivated customer partnerships that supported growth and market expansion● Recognised for strong commercial awareness, with the ability to identify growth opportunities, identify strategic growth sectors to increase and stabilise turnover. -Increased annual turnover in milk delivery services by average of circa £2600/ round, earning £40,000-45,000● Drove contract negotiations, including modelling impact on revenue and product margins● Conducted competitor analysis and collated market intelligence to provide valuable marketing input, outlined suitable new targets and products to maximise business development opportunities● Built and facilitated strong cross-functional relationships with business leaders to deliver strategies on holistic solutions● Recruited, developed and managed a high performing team of four Sales Executives, continuously raised the bar and managed performance using best performance tools● Identified training and development needs through job analysis, appraisal schemes and regular 1-2-1sKey Achievements:● Awarded Contractor's salesman of the year five occasions (30-40 competitors) Show less