Working in the highly skilled and competitive Data Recovery market, I was brought on board to stabilise and to ensure growth across the company as a whole and manage the day to day operations of an ambitious company. • Delivering outstanding service to corporations, SMEs, Public Sector bodies and individuals• Management of the Customer Services Team, Accounts Team and Laboratory Technicians, ensuring maximum productivity of each department.• Ensuing critical deadlines were met… Show more Working in the highly skilled and competitive Data Recovery market, I was brought on board to stabilise and to ensure growth across the company as a whole and manage the day to day operations of an ambitious company. • Delivering outstanding service to corporations, SMEs, Public Sector bodies and individuals• Management of the Customer Services Team, Accounts Team and Laboratory Technicians, ensuring maximum productivity of each department.• Ensuing critical deadlines were met, specifically time critical Service Level Agreements• Strategic planning of company growth, management of costs, cutting expenditure and minimising waste.• Devising new pricing structures.• Generating new business through the development of a national and international partner network, and through the development of working relationships with national and international companies. Show less

Success in this role meant that I was adaptable and forward thinking and demanded a level of technical competence and understanding of basic design principle, as well as transport regulations.Role included:• Making sales calls to our current customer base. • Developing new business specifically in the European Market.• Implementing mail shots.• Designing leaflets and brochures.• Extending an existing website.• Contacting and liaising with trade magazines.

Governance and Enforcement of data quality, information standards, information security, patient confidentiality, Data Protection Act and Freedom of Information Act. Lead trainer and expert on each of these subjects offering key advice, publishing trust wide policy and procedures as well as investigating all incidents that may have jeopardised public or trust information. This required high degree of negotiation and expert knowledge at every level of staff within the organisation from… Show more Governance and Enforcement of data quality, information standards, information security, patient confidentiality, Data Protection Act and Freedom of Information Act. Lead trainer and expert on each of these subjects offering key advice, publishing trust wide policy and procedures as well as investigating all incidents that may have jeopardised public or trust information. This required high degree of negotiation and expert knowledge at every level of staff within the organisation from the Chief Executive onwards.Responsible for reporting directly to the Department of Health and other agencies such as the Information Commissioners Office. Show less

Expert training and support for all users of the PAS system, which included planning, delivering and modifying training schedules, involvement with meetings at all levels with regards to PAS issues.Maintaining and monitoring the databases of users, patients, GP's, waiting lists and Outpatient appointments.Knowledge of a UNIX based system.Project management of the development of the NHS 'Spine' network and the NHS Number Tracing. Spearheaded developments within the department… Show more Expert training and support for all users of the PAS system, which included planning, delivering and modifying training schedules, involvement with meetings at all levels with regards to PAS issues.Maintaining and monitoring the databases of users, patients, GP's, waiting lists and Outpatient appointments.Knowledge of a UNIX based system.Project management of the development of the NHS 'Spine' network and the NHS Number Tracing. Spearheaded developments within the department with regards to funding and data migration. Show less

Client Manager for a number of large retail chains including Debenhams, John Lewis, HarrodsManagement of a very successful mail order system.Product training to sales agents and clients.Providing technical support to retails staff, sales agents and members of the public.ensuring that sales targets, lead times and product availability during peak trading were reached. Ensuring my team delivered the highest levels of customer service.