Andy Melrose Email & Phone Number

Dordogne, France

Managing relationships of outsourced 3rd party repair agents and in house commercial teams to develop and implement sustainable improvements to the Group's service strategy.Design, develop and implement processes to ensure consistency with standard service agreements and SLAsRegular business review meetings to monitor performance and drive improvements in serviceDrive collaborative working practices between 3rd party service agents and call centres, commercial teams, legal representatives, service departments and store operationsResponsible for managing outsource budget in the region of 35 million GBP per annumContinuous development of service strategy to ensure a cost effective and robust delivery of service to end customers whilst delivering a sustainable competitive advantage for the groupNegotiate 3rd party service contractsInfluence on internal and external contacts to implement new repair processesResponsible for delivery of new service branding and strategy to all 3rd party service providers - KnowHowManage growth/reduction of service partner portfolio in line with business strategy

(MBA Management Scheme)Manage the recruitment, training and development of operations and call centre staff (40-45 staff)Monitor and review operating methods and standards to ensure high levels of service and best practice in order to manage workloads and achieve service levels within business unit.Ensure regular contact and communication with other key areas of the business to improve service levels for both internal and external customers e.g. regional managers, branch network, marketing and call centre.

Controlling supply chain issues from US, Canada and Mexico into EuropeCoordinating with internal and external distributors, managing priorities and driving shipments to maximize company performance and customer satisfactionOperational account management of a variety of major accounts throughout Europe, with frequent European travelFacilitated the transition of the supply chain to reroute from US-UK to US-Denmark for a major Spanish consortiumSponsored to do MBA

Mba, Master Of Business Administration

Distance Learning

Ba European Business Studies, 2I (Hons)