Andy Miller

Andy Miller Email and Phone Number

Director Of Information Technology at Fiserv @ Fiserv
255 Fiserv Drive, Brookfield, Wisconsin 53045, us
Andy Miller's Location
Omaha, Nebraska, United States, United States
About Andy Miller

Andy Miller is a Director Of Information Technology at Fiserv at Fiserv.

Andy Miller's Current Company Details
Fiserv

Fiserv

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Director Of Information Technology at Fiserv
255 Fiserv Drive, Brookfield, Wisconsin 53045, us
Website:
fiserv.com
Employees:
10
Andy Miller Work Experience Details
  • Fiserv
    Director Of Application Operations Support
    Fiserv Jan 2016 - Present
    Milwaukee, Wisconsin, Us
    Liaise between Application Development and Data Center Operations, assisting with service-level management, tuning and corrective actions•Represent IT Department in client contractual negotiations•Drive issue calls to resolution, working with incident management to minimize MTR for high severity issues•Drive root cause analysis for past issues to ensure no future client impact, and formalized issue reporting and monitoring•Saved $10M with the shutdown of a second BCP backup site by moving 380+ authorization connections flawlessly•Successfully moved 9 applications to App Ops Support•Reduced Priority 1 Incidents by 75%•Improved Change success by 12%•Disaster Recovery Coordinator for GIO GFS organization
  • First Data Corporation
    Director Of Global Tools And Automation
    First Data Corporation 2015 - 2016
    Brookfield, Wisc., Us
    Monitored and alerted on 15K+ servers covering various OS types, application, and synthetic transactions for full spectrum monitoringApplied base level monitoring at server build phaseAutomated the removal of monitoring for deleted serversManaged setup and reporting for 100 employees in ClarityEliminated $1M in OPEX expense by moving work in-house
  • First Data Corporation
    It Crisis Director
    First Data Corporation 2013 - 2015
    Brookfield, Wisc., Us
    Responsible for global incident management and reportingLed global client-impacting resolution team of 10 employeesHandled issue escalations and notifications
  • First Data Corporation
    Director It, Financial Services
    First Data Corporation 2000 - 2013
    Brookfield, Wisc., Us
    Led 120 FTEs who oversaw audit, compliance, and technical ownership of multiple 24 x7 systems•Created support organization for all mainframe maintenance•Centralized application knowledge in-house to Omaha•Off-shored off-line statement development, saving over $2.5M•Automated correction of monetary records, saving 5,000+ hours annually in reruns•Reduced ticket resolution times by 65%, ticket backlog by 43%, and rerun times by 63%•Implemented a technology steering committee to address organizational issues efficiently•Attained a $1M company performance bonus by meeting analytics partner’s development stretch goals
  • First Data Corporation
    Software Development Manager, Oil Services Division
    First Data Corporation 1996 - 2000
    Brookfield, Wisc., Us
    Responsible for the execution of the oil credit card nightly cycle processing. Led a team of 18 individuals in covering the entire backend of the cycle that include embossing, statements and cardholder update processing• Guided support teams thru Y2K issues/implementation• Integral part of a company record of over 850 cycles without an external SLA cycle miss
  • First Data Corporation
    Programmer Analyst – Senior Software Developer, Oil Services Division
    First Data Corporation 1993 - 1996
    Brookfield, Wisc., Us
    • Designed/Developed Card Number system in Oil (Embossing enhancement)• Multiple program changes for the Unocal Conversion• Mass reissue project for Unocal, 5 million cards without any issues• Account transfer project- Associates, 4.5 million accounts
  • First Data Corporation
    Programmer Analyst - Cable Services Division
    First Data Corporation 1991 - 1993
    Brookfield, Wisc., Us
    Responsible to customized coding to convert clients onto the processing platformcreate several new RPFs to assist with automation within the organization

Andy Miller Education Details

  • New Mexico State University
    New Mexico State University
    Computer Science

Frequently Asked Questions about Andy Miller

What company does Andy Miller work for?

Andy Miller works for Fiserv

What is Andy Miller's role at the current company?

Andy Miller's current role is Director Of Information Technology at Fiserv.

What schools did Andy Miller attend?

Andy Miller attended New Mexico State University.

Who are Andy Miller's colleagues?

Andy Miller's colleagues are Atul Nemade, Mohammad Nafi, Bill Neale, John Graynor, Akhil Avti, Dee Reese, Amy Christie.

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