Liaise between Application Development and Data Center Operations, assisting with service-level management, tuning and corrective actions•Represent IT Department in client contractual negotiations•Drive issue calls to resolution, working with incident management to minimize MTR for high severity issues•Drive root cause analysis for past issues to ensure no future client impact, and formalized issue reporting and monitoring•Saved $10M with the shutdown of a second BCP backup site by moving 380+ authorization connections flawlessly•Successfully moved 9 applications to App Ops Support•Reduced Priority 1 Incidents by 75%•Improved Change success by 12%•Disaster Recovery Coordinator for GIO GFS organization

Monitored and alerted on 15K+ servers covering various OS types, application, and synthetic transactions for full spectrum monitoringApplied base level monitoring at server build phaseAutomated the removal of monitoring for deleted serversManaged setup and reporting for 100 employees in ClarityEliminated $1M in OPEX expense by moving work in-house

Responsible for global incident management and reportingLed global client-impacting resolution team of 10 employeesHandled issue escalations and notifications

Led 120 FTEs who oversaw audit, compliance, and technical ownership of multiple 24 x7 systems•Created support organization for all mainframe maintenance•Centralized application knowledge in-house to Omaha•Off-shored off-line statement development, saving over $2.5M•Automated correction of monetary records, saving 5,000+ hours annually in reruns•Reduced ticket resolution times by 65%, ticket backlog by 43%, and rerun times by 63%•Implemented a technology steering committee to address organizational issues efficiently•Attained a $1M company performance bonus by meeting analytics partner’s development stretch goals

Responsible for the execution of the oil credit card nightly cycle processing. Led a team of 18 individuals in covering the entire backend of the cycle that include embossing, statements and cardholder update processing• Guided support teams thru Y2K issues/implementation• Integral part of a company record of over 850 cycles without an external SLA cycle miss

• Designed/Developed Card Number system in Oil (Embossing enhancement)• Multiple program changes for the Unocal Conversion• Mass reissue project for Unocal, 5 million cards without any issues• Account transfer project- Associates, 4.5 million accounts

Responsible to customized coding to convert clients onto the processing platformcreate several new RPFs to assist with automation within the organization