Andy Mitchell Email & Phone Number

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone and email
• Maintaining an Asset Database and track changes
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
• Troubleshoot basic network issues such as ADSL broadband issues
• Escalate unresolved calls to the infrastructure support team

HP Enterprise Services Peterlee

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone and email
• Maintaining an Asset Database and track changes
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
• Troubleshoot basic network issues such as ADSL broadband issues
• Escalate unresolved calls to the infrastructure support team

Horden

C&G A1 Assessor's AwardLvl 3 NVQ IT for Practitioners and ProfessionalsLvl 2 Safeguarding Vulnerable PeopleLvl 2 Adult NumeracyLvl 2 Adult LiteracyEmergency First Aid at WorkPTTLS

South Hetton

• Liaising with customers, suppliers and transport companies;
• Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;
• The efficient utilisation of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met;
• Having a clear understanding of the company's policies and vision and how the warehouse contributes to these;
• Coordinating the use of automated and computerised systems where utilised;
• Responding to and dealing with customer communication by email and telephone;

Hetton Le Hole

• CSS Work Safe at HeightSky/Sky+/SkyHd AccreditedCAI Basic TV and Radio Aerial InstallationRegistered Digital InstallerBasic Networking and Configuration
• Design, Planning, Ordering Installing, Maintaining and Repairing entertainment systems in customer's homes
• Demonstrating technical control of systems to customers
• Being a face of the company in the customers home
• Cash Handling
• Arranging appointments and giving quotations