Andy Mitchell Email & Phone Number

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Receiving, logging and managing calls from internal staff via telephone and email• Maintaining an Asset Database and track changes• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers• Troubleshoot basic network issues such as ADSL broadband issues• Escalate unresolved calls to the infrastructure support team• Log all calls in the Service Desk Call Logging system (SCSM)• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner• To maintain a high degree of customer service for all support queries and adhere to all service management principles• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)• Provide stats for the weekly Service Desk report on call trends• Publishing support documentation to assist staff with requests for information & provide staff training if required• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.• Blackberry account management and provision• To arrange for external technical support where problems cannot be resolved in house

Hp Enterprise Services Peterlee

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries• Receiving, logging and managing calls from internal staff via telephone and email• Maintaining an Asset Database and track changes• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers• Troubleshoot basic network issues such as ADSL broadband issues• Escalate unresolved calls to the infrastructure support team• Log all calls in the Service Desk Call Logging system (SCSM)• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner• To maintain a high degree of customer service for all support queries and adhere to all service management principles• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)• Provide stats for the weekly Service Desk report on call trends• Publishing support documentation to assist staff with requests for information & provide staff training if required• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.• Blackberry account management and provision• To arrange for external technical support where problems cannot be resolved in house

Horden

C&G A1 Assessor's AwardLvl 3 NVQ IT for Practitioners and ProfessionalsLvl 2 Safeguarding Vulnerable PeopleLvl 2 Adult NumeracyLvl 2 Adult LiteracyEmergency First Aid at WorkPTTLS

South Hetton

• Liaising with customers, suppliers and transport companies;• Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;• The efficient utilisation of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met;• Having a clear understanding of the company's policies and vision and how the warehouse contributes to these;• Coordinating the use of automated and computerised systems where utilised;• Responding to and dealing with customer communication by email and telephone;• Keeping stock control systems up to date and ensuring inventory accuracy;• Planning future capacity requirements;• Organising the recruitment and training of staff, as well as monitoring staff performance and progress;• Motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded;• Producing regular reports and statistics on a daily, weekly and monthly basis;• Briefing team leaders on a daily basis;• Visiting customers to monitor the quality of service they are receiving;• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely;• Overseeing the planned maintenance of vehicles, machinery and equipment.

Hetton Le Hole

CSS Work Safe at HeightSky/Sky+/SkyHd AccreditedCAI Basic TV and Radio Aerial InstallationRegistered Digital InstallerBasic Networking and Configuration• Design, Planning, Ordering Installing, Maintaining and Repairing entertainment systems in customer's homes• Demonstrating technical control of systems to customers• Being a face of the company in the customers home• Cash Handling• Arranging appointments and giving quotations• Configuring of existing and new equipment in the customers home