Andy Morgan Email & Phone Number

Brisbane, Queensland, Australia

Manager Industry Engagement Airlines/Aviation

Brisbane, Queensland, Australia

Responsible for stakeholder engagement, incident management and WHS compliance for QLD and ACT regions.

Canberra, Australia

Management and Coordination of Major Events and Military Exercises across Department of Home Affairs

Canberra

Brisbane, Australia

Non ongoing contract expired November 2016Responsibilities• Ensure the successful outcome of capability projects across the “People and Goods” area of the Australian Border Force, Department of Immigration and Border Protection. • Management of the “Emerging Airports” program for the ABF.• Management of infrastructure and major technology projects• Management of stakeholder relationships across all divisions of the Department of Immigration and Border Protection.• Management of staff within the Strategic Management Taskforce• Formulation of official ministerial briefs and project reports.• Management of external relationships with commercial enterprise and government departments.

South East Queensland North Region

Responsibilities• Manage the delivery of passenger transport products and services throughout SEQ North region• Management of budget, resources and people capabilities for the region• Development and implementation of passenger transport compliance strategy• Maintain strategic alliances and effective relationships with internal and external stakeholders.• Lead and manage the TransLink team.• Act as the regulatory authority to ensure passenger transport legislative requirements are maintained.

Brisbane

Non ongoing contract position. Responsible for the management of ground operations and the design and construction of the G20 Terminal at Brisbane Airport for the G20 Leaders Summit held in November 2014. This role encompassed the following functions:Responsibilities:• Management of ground operations for G20 Taskforce for Leaders Summit and associated events and meetings around Australia..• Management of negotiations with Brisbane Airport Corporation regarding contracts, services and operations at Brisbane Airport during the Leaders Summit.• Management of negotiations with border agencies at various airports regarding processing of aircraft and passengers attending Leaders Summit and lead up meetings around Australia.• Oversight of aircraft parking plan for Brisbane, Sydney and Cairns Airports during leaders summit and lead up meetings around Australia..• Project and design management for the construction of the G20 Terminal in Brisbane for processing of dignitaries, security screening and border processing. .• Management and oversight of ground handling, slot management and aircraft parking for the G20 Leaders Summit in Brisbane, and major meetings in Sydney and Cairns. • Management and development of ground operations policy for leaders summit and major meetings around Australia..• Monitor and report on organisational and staff performance of the Ground Operations Department.• Management of the airports budget and licence agreement negotiations between the Commonwealth and Brisbane Airports Corporation.

Australia

• Management of customer service delivery and operations at Brisbane Jet Base• Infrastructure development and implementation of strategy for the Jetbase facility• Monitor and report on organisational and staff performance• Identify and progress opportunities for expansion of FBO’s in other ports• Manage relationships of major customers of the Brisbane Jet Base • Responsibility for safety and security at Briisbane Jet Base• Management of tenants at Brisbane Jet base• Financial and budgeting responsibilities.

Port Moresby

Responsible for managing the Airport Operations, customer service & business performance at PNG and Australian Airports through the optimisation of safety, customer service delivery, on-time performance and staff performance. • Responsible for ensuring the highest standards of customer service are in place and practiced at all ports in PNG and Australia.• Responsible for the overall delivery of on-time performance for APNG and commercial clients at all ports• Responsible for management of workplace safety in all ports• Responsible for ensuring effective cost control measures are put into place at all ports• Ensuring management of multiple contracts and stakeholders at all ports• Ensuring service delivery standards are met with the servicing of major commercial contracts • Provide feedback and recommendations in relation to scheduling and customer service issues affecting operations

Brisbane, Australia

• Management of all major projects and business activities at Brisbane Airport• Relationship management with Brisbane Airport stakeholders• Management of third party contracts and service delivery• Management of the relationship and joint operational projects with Brisbane Airport Corporation.• Project lead for the implementation and management of the Next Generation Check-in project at Brisbane Domestic terminal.• Project lead for the re-design and installation of the new ramp baggage belt system at the Brisbane Domestic Terminal. • Performance management of 400 staff within the Customer Service Department.• Management of all Customer Service recruitment, selection, induction and performance.• Management of the relationship between the Customer Service Department and external labour hire companies.• Management of staff development, individual career progression and succession planning.

Qantas Brisbane Airport

• Management of business relationships within Brisbane Airport Community and major stakeholders.• Operational management of leasing and retail contracts at Domestic and International terminals at Brisbane Airport• Management of ground handling activities, operations and contracts for 11 customer airlines at Brisbane Airport. • Management of ISS security screening contract at Brisbane Airport• Quoting for potential ground handling business contracts.• Management of service level agreements and service delivery for major external customers. • Creation and justification of capital expenditure applications for major projects.• Management of airport infrastructure development and workplace change.• Analysis and strategy creation for improvement of ground handling performance

Responsible for customer service delivery and performance of the customer services department at Brisbane Airport. This included the management of safety, operations and staff performance of 400 staff.

Brisbane Airport

Responsible for management of Brisbane Airport operations on a shift basis. This included the management of safety standards, emergency procedures and meeting of service standards for 100 staff on shift.

Education record

Diploma In Oh&S Management, Occupational Safety And Health Technology/Technician