Andy Mori Email & Phone Number

Phoenix, Az, Us

Assigned as manager of a newly created department with the purpose providing customer and technical support for a newly-acquired dental software. Responsibilities include:- Training, managing, and leading a team of (currently) 3 direct reports- Becoming a subject matter expert on dental software treatment planning, surgical guide design, and digital restorative design- Cross-team collaboration with corporate sales, marketing, IT, and digital specialists to support and grow the newly acquired software- Key role in creating customer training modules- Conduct software training through multiple environments: webinars, 1-on-1 trainings, class setting- Travelling to support and present at different events ranging from Dental CE Courses, Live Surgical Courses, to Dental Conventions- Continued involvement in programming projects for optimal customer experience and better integration of the newly acquired software into other organization platforms- Project management of various organizational goals and initiatives

This position placed an emphasis on customer onboarding and fostering relations with strategic accounts. Key responsibilities included:- Being first point of contact for customer demos and customer onboarding- While not a sales role, there was a significant sales crossover as my responbilities included customer conversion and analysis of sales/production trends- Creating excel reports on various metrics- Travelling to support and present at different events ranging from Dental CE Courses, Live Surgical Courses, to Dental Conventions- Utilizing Hubspot for CRM and SEO optimization- Creating a foundation for Social Media content and engagement, which did not exist for the company at the time- Heavy involvement in the design of marketing collateral and website features- Frequent involvement in programming projects addressing website issues, website optimization, enhanced customer experiences, new product workflows- Acted as a key reference within the organization for problem solving, company policy, pricing structure, and customer promotions and relations

Provided a wide range of customer support services for dental clinicians, which included:- Answering inbound calls regarding case status, technical support, CBCT approval, general FAQs, dental implantology- Outbound calls following a structured timeline to preserve case flow and prevent delays- Conducting website and services demos with prospective customers- Cross-department communication and collaboration to resolve challenging cases or case problems

Tutor for kids grade pre-school through 12th grade on primarily math, reading, and writing.

Conducted SAT and ACT Prep Courses on behalf of The Princeton Review. This included both private setting and institutional settings when partnered with High Schools.

Performed duties in line with the responsibilities of a Registered Dental Assistant. These included:- Turnaround operatories between patients- Assisting hygiene appointments, patient screenings, and dental procedures- Ordering supplies and stocking operatories- Millling, glazing, and baking crowns

Master Of Business Administration - Mba, Project Management, 4.0

Concentration in Project Management

Bachelor'S Degree, Biology

Activities and Societies: UTSA Honors College, Filipino Student Association