Andy Morris Email & Phone Number

Bedford

Hybrid PMO/SBA responsible for team governance, incl. RAID management, reporting, success logs.Managed sprint planning and backlog refinement cycle and monthly retrospectives.Planview LeanKit (now AgilePlace) team expert responsible for remodelling the team’s electronic KANBAN board improving its visual impact and improving flow of work.Team expert for Programme Increment (PI) 90 day planning, responsible for producing and coordinating the team’s contribution to customer improvements “show and tell” and guiding the team through the planning process.PI planning SWAT team member contributing to the programme PI planning and the improvement and streamlining of the planning cycle.Customer journey enhancements impact assessed and prioritised.Supported mobile app live proving testing for new feature release.Completed supplier contract reviews with Supply Chain Services.Incident management control group member, to assess customer and business impacts of supplier industrial action.

City Of London, England, United Kingdom

Change Manager responsible for customer portfolio rebalancing to enable a business reduction of relationship managers and deliver associated benefits.Immovable delivery deadlines required embracing new ways of working and agile tools.Collaborated with business subject experts and internal specialists to identify requirements and produce start-up documentation.Identified and owned risks and issues.Ensured phased plans aligned with staff departure dates.Owned end of project review to capture lessons and ensured the business portfolio realignment process was documented to be reused on future projects.

City Of London, England, United Kingdom

Programme Management Office Lead responsible for assurance of the delivery plan, inter plan dependencies and progress reporting.Ownership of risk, issue and dependency management.Owned delivery meeting & design meeting governance and reporting.

London, England, United Kingdom

Led a team to align & reintegrate the diverged complaints processes of W&G and RBS.Collaborated with Business & HR Partners to mitigate TUPE delivery & financial risks.Collaborated with Supplier Management stakeholders to terminate the 3rd party supplier contract and manage their controlled exit from the business.Adapted to changing business needs when a restructure forced the business to optimise their target operating model mid project.Responsible for building the capability of peers and support team within the programme delivery tower and assuring their delivery plans

City Of London, England, United Kingdom

Change Manager responsible for the infrastructure requirements and delivery for a new process management centre to support the completion of the Banks ICB programme delivery.

London, United Kingdom

Responsible for assuring the delivery of the unstructured records migration to a new stand-alone challenger bank.Responsible for setting requirements and standards to manually separate business records and obtaining approval from risk/audit/business/security.Defined and maintained a cross-workstream plan and coordinated 15 business workstream leadsDefined, owned and managed cross workstream risks & issues.Managed Technology Partners to refine and test the proposed transfer solution ensuring records integrity and confidentiality levels were maintained.Managed cross workstream reporting to delivery board.

London, England, United Kingdom

MYBANK PROGRAMMEEngaged in driving planning for Release 1 of the new digital banking proposition.MOBILE PAYMENTS SERVICEClose collaboration with payments stakeholders to prove and document that the banks existing payments and settlement infrastructure would support the addition of MPS.Firefighter role, adapted to multiple roles to resolve pressure points and bring back on track.Line manager to 2 analysts, providing coaching to raise capability and address performance issues.EBANKINGScrum Master delivering new functionality to eBanking. Gained experience in Scrum/Agile techniques.Successfully managed the implementation of a joint eBanking/Mobile proof of concept to assess the viability of putting card reader functionality on a mobile device and assess customer opinion.

London, England, United Kingdom

Leading a team of 10 analysts (line manager to 3) spread across multiple locations and countries to deliver the key tactical enablers for telephony transformation.Provided coaching to my team to improve capability. (2 direct reports left my team on promotions).Responsible for project planning and delivery and phased implementation over 18 months and the embedding of the change.Responsible for compliance with programme governance, status reporting, Executive updates and risk & issue management.Planned and managed multiple site infrastructure upgrades while maintaining the live customer facing operations.Managed schedule of events planning and back-out process & criteria.Led readiness reviews and go/no-go decision meetings.Led problem solving meetings and influenced senior stakeholders to accept recommended solutions.Managed end project reporting for continuous improvement.

London And Belfast

Acting Change Manager responsible for leading the workstream to merge the telephony functions of two banks in Ireland as part of the wider bank merger.Responsible for project planning and delivery and phased implementation through embedding transitional business processes.Responsible for compliance with programme governance, status reporting, Executive updates and risk & issue management.Managed schedule of events planning, back-out process & criteria and aligned to programme plansLed telephony readiness reviews and go/no-go decision meetings.Led the telephony trial weekends to prove the Command & Control structure, Schedule of Events and Incident Management process.Telephony lead for integration weekend responsible for Incident Management, Schedule of Events tracking and reporting.

London, Edinburgh, Belfast

TELEPHONY STRATEGIC ACTION PLANLed and line managed a small team of analysts to deliver an upgrade of telephony workflow management systems and adding new performance tracking tools, gaining experience in management of 3rd party suppliersResponsible for implementation planning and tracking for roll out to over 50 operational sites across 3 business functions Managed communication and training and budgets for £500kDefined and owned actions to embed the changes prior to and post implementation to achieve full benefits deliveryULSTER INTEGRATIONSupported the Command and Control structure for the Account Management Centre during trials and integration weekends including analysis and prioritisation of incidents, timely progress reporting, oversight of schedule of events and managing live incidentsNATWEST INTEGRATIONDelivered key integration enablers for Cash Operations managing the simultaneous design and phased infrastructure upgrade of 7 operational high security premisesCollaborated with the sponsor, business, property and technology to interpret external consultant’s recommendations and transform them into an optimised operational layout