Andy Moy

Andy Moy Email and Phone Number

Retail Operations Manager UK and EU @ SOKOLLAB
Birmingham, GB
Andy Moy's Location
Birmingham, England, United Kingdom, United Kingdom
Andy Moy's Contact Details

Andy Moy personal email

About Andy Moy

Andy Moy is a Retail Operations Manager UK and EU at SOKOLLAB. He possess expertise in management, team management, customer experience, sales operations, team leadership and 15 more skills. Colleagues describe him as "Andy is a highly capable sales leader, with strong operational experience he is an asset to any company he works for. Andy absolutely delivers on every task set. A proven developer of talent within organisations, with exceptional stakeholder communication. If you are looking for a leader that will deliver results and nurture talent, Andy is your man." and "Andy's knowledge of running stores, best practices, and running a team is phenomenal! He played a key part in ensuring that the sales and observation apps we were building together at Virgin Media fit the requirements of the store staff. Hire him!"

Andy Moy's Current Company Details
SOKOLLAB

Sokollab

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Retail Operations Manager UK and EU
Birmingham, GB
Website:
sokollab.co.uk
Employees:
10
Andy Moy Work Experience Details
  • Sokollab
    Retail Operations Manager Uk And Eu
    Sokollab
    Birmingham, Gb
    View
  • Sokollab
    Retail Operations Manager Uk/Eu
    Sokollab Oct 2021 - Present
    United Kingdom
    • Full P&L responsibility for the Retail Channel consisting of stores and cafés in the UK and Netherlands.• Own all aspects of operations, sales, procurement, HR, recruitment, H&S, training and payroll.• Created, developed and digitalised all the Retail SOP’s and policies.• Increased YOY turnover by 80%.• Project managed the launch of the Birmingham store and relocation of the London Flagship branch.• Set up pop-up stores in Amsterdam and London.
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  • Midland Health Uk
    Operations Manager
    Midland Health Uk May 2021 - Jul 2021
    United Kingdom
    - Led a team of Clinic managers, a customer service manager and a Postal team leader in Birmingham, Leicester and Liverpool in achieving SLA's for Covid PCR, antigen and blood test results.- Responsible for logistics, procurement, recruitment and account management.
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  • Smiledirectclub
    Multi-Site Manager
    Smiledirectclub Jun 2019 - Aug 2020
    West Midlands, England, United Kingdom
    - Recruited to launch a US market leading clear aligner start-up in the UK, managing sites in Birmingham, Leicester and Nottingham.-Supported the Retail roll out for the first 27 shops and trained new UK shop managers on all aspects of compliance, processes and sales management-Analysing CRM data and insights to deliver a range of performance metrics including sales, customer services and show rates.-Liaising with senior IT, Operations, Communications, Expansion and Sales Directors on various UK and International projects.-Weekly review meetings with the U.S C-Suite leadership team
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  • The Money Shop Uk
    Area Manager
    The Money Shop Uk Mar 2018 - Aug 2018
    West Midlands, England, United Kingdom
    -Exceeding full P&L and EBITDA budgets for eight stores across the West Midlands Region. -Increased daily turnover from £100k to £150k.-Consistently achieving KPI metrics across a range of financial products including FX, WU and Loans.-Successfully coached and developed all staff in providing the highest levels of service whilst remaining fully AML/FCA compliant. -Developed sustainable local B2B relationships across the Region.
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  • Virgin Media
    Retail Experience Manager (Secondment)
    Virgin Media Sep 2017 - Feb 2018
    Hammersmith, London
    -Delivered a project which reduced attrition by 30% whilst enhancing employee engagement. -Created a development pathway which embedded role blueprints and reviews for all Level F-D employees within Virgin Media Retail.This role required liaising with senior stake holders including HOD's and Directors.
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  • Virgin Media
    Senior Flagship Store Manager
    Virgin Media Apr 2007 - Aug 2017
    Birmingham, United Kingdom
    -Largest Flagship store in the estate. Part of the project team from conception through to launch. -18 store colleagues promoted including five Assistant Managers into Store Leaders.-Top volume and % to target plus 90%+ audits achieved throughout tenure. -Introduced strategy which reduced churn by 15%. -Store of The Year. Retail Edge winner. Host store for Liberty Global Executive Director visits. Seconded Regional Manager.
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  • Three.
    Flagship Store Manager
    Three. Sep 2002 - Apr 2007
    Birmingham, United Kingdom
    -Store Manager of the first ever UK Three store which opened on the 03/03/03. -A member of the 'pre-launch' management team recruited to debut the company.-Developed sales and operational processes which were rolled out nationally as the estate grew.
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  • Phones 4U
    Cluster Store Manager
    Phones 4U Jul 1998 - Sep 2002
    Various
    -Cluster manager for three stores within Birmingham City Centre. -Area annual turnover in excess of £4 million. -Trained all the new managers for the West Midlands region. -Personally selected by John Caudwell to launch the inaugural ‘Concept Store’ as featured in 'Trouble at the Top'. -Mentor to trainee Managers on the Graduate Program.
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  • Martin Dawes Telecommunications
    Concessions Manager
    Martin Dawes Telecommunications May 1997 - Jul 1998
    United Kingdom
    -Responsible for eight mobile phone concessions located within the Midlands region.-Targets included postpay volume, insurance and accessory attachment and compliance.
  • Burlington Hotel
    Gym Manager
    Burlington Hotel Jun 1996 - May 1997
    Birmingham, United Kingdom
    Responsible for all aspects of personal training plans, health and safety, marketing and sales for a gym based within a 4* hotel.

Andy Moy Skills

Management Team Management Customer Experience Sales Operations Team Leadership Retail Mobile Devices Sales Telecommunications Account Management Coaching Customer Retention Store Management Customer Satisfaction Human Resources Call Centers Marketing Merchandising Direct Sales Contact Centers

Andy Moy Education Details

Frequently Asked Questions about Andy Moy

What company does Andy Moy work for?

Andy Moy works for Sokollab

What is Andy Moy's role at the current company?

Andy Moy's current role is Retail Operations Manager UK and EU.

What is Andy Moy's email address?

Andy Moy's email address is an****@****ail.com

What schools did Andy Moy attend?

Andy Moy attended De Montfort University, Cadbury 6th Form College.

What skills is Andy Moy known for?

Andy Moy has skills like Management, Team Management, Customer Experience, Sales Operations, Team Leadership, Retail, Mobile Devices, Sales, Telecommunications, Account Management, Coaching, Customer Retention.

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