Andy Naisbitt Email & Phone Number

Hartlepool, Gb

Sedgefield, England, United Kingdom

Stockton-On-Tees, England, United Kingdom

• Administration of global IT Service Desk – ManageEngine• Patch management: Administration of Windows System Update Services• Supporting the Endpoint Security solution on client-based systems (Bitdefender)• Ensuing Software licensing compliance and maintaining records• Supporting Virtual Infrastructure backups with Veeam Backup & Replication• Technical documentation• All of the responsibilities from Apprenticeship role included

• Providing general 1st / 2nd line IT support to entire business (Onsite and Remote)• General, systems & hardware problem solving• General maintenance of desktops, laptops and printers • Support and administration of all Microsoft Office 365 services: Exchange, SharePoint ect.Experience:• Assisted with Company-wide Migration to Windows 10• Assisted with Endpoint Security upgrade to latest version Training: NVQ Level 3 Diploma in Professional Competence for IT

Sedgefield

I shadowed and assisted existing team members working on a diverse range of projects. I learnt quickly and took a considered approached when I was faced with unknown areas. For the first time, I got a hands on experience supporting tickets on a global help desk, as well as general day to day tasks.

Billingham

The biggest part of the job was simply to be there to help the customers - perhaps taking them to a product they can't find, or explaining how they can get the best from a special offer. As a customer assistant, I directed customers and assisted in product location. I supported the warehouse staff with deliveries, filled promotion ends and merchandising units, and regularly moved to departments where I was needed such as the checkouts.

Information Technology & Media Studies

Ict Professional Competence

Education record