Andy Newbill Email and Phone Number

• Responsible for all aspects of Vega's consulting services organization in North America• Responsible for profitability, resource utilization, pipeline planning and staff development• Manage staff consisting of project managers, delivery managers, business analysis, architects, developers, and other technical members of the consulting services team. This also includes overseeing team and offering managers within the consulting services team, including Project Management Office. • Accountable for project delivery• Serve as a program manager for key project areas that need additional expertise in ensuring success • Facilitate project and process improvement documentation which includes, cost benefit analysis, assessing software applications, developing project charts and project plans, develop project teams, research application alternatives, design documentation, etc. • Manage health of client relationships to ensure the highest level of client satisfaction • Optimize Vega Consulting Services structure to support Vega growth plans • Manage and report project and department profitability, resource planning and utilization• Manage recruitment, training, development, and retention of consulting services staff • Work with Vega IT to develop and upkeep software systems in support of consulting services • Work with Vega Engineering in support of product development, proper deployment, and support

Work with Vega clients, project teams, and Vega Operational and Executive groups to ensure project deliverables and client satisfaction, oversee, monitor and direct project teams, and provide updates to Vega management on project status, staffing and profitability.• Manage PMO and team of Project Managers• Accomplish project staff management objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining project staff; communicate job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. • Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meet financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.

Manage initiative planning, staffing strategy, resource planning and PMO routines for team of 100+ resources. Lead team of business and technical analysts responsible for defining business requirements and executing project delivery for cross line of business enterprise referrals systems.• Created program level resource plan to automate analysis for allocation of project resources• Developed initiative forecasting routines to minimize variances. Maintained forecast accuracy within 3% for $10MM referrals program in 2012• Developed staffing strategy dashboard analyzing gaps and progress toward staffing goals - Manage resource risks including associate/contractor and onshore/offshore mix - Increased productivity by $900k+ (1st year Save) by improving mix of on/offshore resources• Established portfolio prioritization and execution routines with technology and business partners

Provided leadership, planning input and strategic/tactical direction to develop and maintain the technology platforms across Merrill Edge and Global Wealth Investment Management, for Enterprise Client Coverage (referrals) and Merrill Edge Advisory Center (Call Center)• Recognized by Sr. GWIM executives for leading the 2011 initiative planning process• Led team of Business Analysts responsible for BRDs, specifications, and design documents• Established reporting routines with business stakeholders to improve transparency• Worked with business partners to develop Referrals Platform Multi Generational Plan• Maintained resource plan for team of 65+ resources• Led the Referrals Technology work stream for the Merrill Lynch Transition -Enabled referrals to be routed from Bank of America retail banking systems to Merrill Lynch

Provided project management leadership to develop and maintain the technology platform for Banc of America Investments for the following functions; Middle Office, Compensation, Compliance, Managed Accounts, and Call Center. Key initiatives included; $0 Trading, Online Account Opening (Account Express), Self Directed Enhanced Supervision, BAI Lean Toolbar, and ReferraLine.• Initiated and led Design for Six Sigma Green Belt project, BAI Lean Toolbar - Integrated telephony and desktop systems, creating more efficient way to access client data across separate interfaces - Enabled service levels to be met using fewer FTE’s, while improving associate and customer satisfaction - Reduced average call handle times by 30 seconds and realized a 3 year SVA of $2 MM• Led the technology workgroup for the BAI Investment Call Center, Quick and Reilly Transition

Responsible for business analysis, requirements documentation, estimation and coordinating delivery of technology projects to Bank of America Capital Management (BACAP) and Banc of America Investments. Key Initiatives included: Personal Securities Trade Monitoring (PST), Associate Investment Monitoring (AIM), Separate Accounts Wrap rollouts