Andy Nicholls Email and Phone Number

Responsible for the delivery of delivery progammes within the Leidos NS&D portfolio. Programmes which encompass the end to end Service Delivery RUN and support and Day to day management of Support Teams, KPI's, Financial overview and costs controls.

Account Delivery Run Lead Accountable and responsible for delivery/support of 1 critical infrastructure project deployed with UK forces in Afghanistan and ROW. Project HOUSEKEEPER. Projects covers both infrastructure development and software integration• Expanded one year £6M project to a multi-year £20M+ annual turnover programme• Ran live operations with minimal outages and no penalties• Successfully implemented enhancement of system throughout the period• Completed refresh projects for two of the systems in situ whilst continuing live operations• Extremely high customer and end user satisfaction• Several MOD awards won by programmes• Consistently exceeded projects financial targetsFrom Oct 2010, the role expanded to encompass delivery accountability for additional projects within the wider corporation. The projects changed over the period in line with wider corporate restructuring.• Delivered projects with profit above baseline• Delivered major software development enhancement programme following tailored waterfall oftware development life cycle (SDLC)• Delivered infrastructure refresh and migration projects within high profile customer environment• Took on different customer bases and increased customer satisfaction in each case• Successfully recompeted one of the major projects• Successfully ran operations throughout period with no financial penalties• Successfully implemented enhancements to the service .Defence Geospatial ServicesManagement and delivery of support contract over 2 year period. TCV £3 million • Ran live operations with minimal outages and no penalties• Successfully implemented enhancement of system throughout the period• Extremely high customer and end user satisfaction• Consistently exceeded projects financial targets

Service Delivery Lead for ATLAS Battlespace Programme.Accountable and responsible for delivery/support of three critical infrastructures deployed with UK forces in Afghanistan. Projects HOUSEKEEPER/KARDS/OVERTASK/JACKDAW. Projects covered both infrastructure development and software integration• Expanded one year £6M project to a multi-year £20M+ annual turnover programme• Ran live operations for eight years with minimal outages and no penalties• Successfully implemented enhancement of system throughout the period• Completed refresh projects for two of the systems in situ whilst continuing live operations• Extremely high customer and end user satisfaction• Several MOD awards won by programmes• Consistently exceeded projects financial targetsFrom Oct 2010, the role expanded to encompass delivery accountability for additional projects within the wider corporation. The projects changed over the period in line with wider corporate restructuring.• Delivered projects with profit above baseline• Delivered major software development enhancement programme following tailored waterfall software development life cycle (SDLC)• Delivered infrastructure refresh and migration projects within high profile customer environment• Took on different customer bases and increased customer satisfaction in each case• Successfully recompeted one of the major projects• Successfully ran operations throughout period with no financial penalties• Successfully implemented enhancements to the service

Management of the Service Support Team responsible for delivery of Problem, Change and Configuration Management. SLA and Performance Reporting, DR Test Planning and co-ordination. Chair of daily incident meetings and chair and production of Major Severity 1 Reviews. Service Manager for Shropshire County Council, Southwark Borough Council, Sphere Drake (Insurance Company), EMI Records, MoD Defence Housing Executive. Between 1990 and 1994, I performed a number of roles in IT Operations, from Trainee MVS Operator to Operations Shift/Distribution Team Leader.