Manufacture of parts and services in support of the Supermarine Spitfire and other classic aircraft including those of the RAF's Battle of Britain Memorial Flight

3rd line Desktop Support required to develop new IT infrastructure for e-peopleserve.Develop new desktop build images for Accenture HR Services via the use of the Microsoft RIS solution and Symantec Ghost, packaging of customer applications, scripted installs and other methods to deliver new builds to the desktop on both standard user, e-learning, remote users and training environment PC's .Server support on Windows 2000/2003 Novell Netware servers ,Remote access support using RSA soft token access, Server backup support using Backup Exec V9.0 and various Arcserve Versions, Anti-Virus support using Symantec Control Centre, General support on Active directory domains including transition from Novell to Microsoft server environment.

Desktop support for all on-site PC's operating Windows 95/98, NT4 and Windows 2000 Professional. Novell server support on Novell 3.1x/4.1x and 5.1x serversServer Support on Netframe and Compaq serversDay to day virus monitoring and auto update and configuration with both Dr Solomon's Winguard and McAfee Viruscan.Use of both Richmond and Remedy helpdesk software to monitor fault volumes against agreed SLA's.Software support for the following, MS Office 97, MS Office 2000, Outlook 97 & 2000, Attachmate, Teemtalk, Adode Acrobat.Set-up and use of Intel LANDesk remote control/software delivery system BT HR&DS

Desktop support for all on-site PC's operating Windows 95/98, NT4. Server Support on Zenith and Compaq (accredited Compaq engineer) servers.Novell server support on Novell 3.1x and 4.1x servers

Job controller/Network Support duties required to control field engineers control work and deal with customer telephone queries against agreed SLA's.Desktop PC/server support to the AOU (Access Operations Unit) supporting Windows NT3.51 servers and 20 NT4 workstations

Completed an apprenticeship in Telecommunications followed by many role culminating in the Provision, Maintenance and precision testing of Megastream, Kilostream, Featurenet, SMDS, ISDN, Private and Junction Circuits on both BT and major customer sites.The use of CSS,WM,INS,WASP,COSMOSS and LLISS databases to gather information for the planning and precision testing of high grade circuits.