Custodial Services, Maintenance, Fleet Management, Groundskeeping, Event Management, Office of Safety/Security, and Food Services.

Custodial Services, Maintenance, Fleet Management, and Groundskeeping

A study of human culture, social structure, anthropology, and human interaction in society and the world. Special attention is given to anthropological thought and theory, and the social institutions of society: the family, school, church, business, and government.

Lead a team of 60 as a vendor contractor for US Airways, US Airways Express, American Eagle and Air Canada handling 20 daily commercial airline departures and American Airlines Cargo operations with an annual budget of $2M.

Responsible for assisting the General Manager in delivering, managing and supporting the day-to-day airline ground handling operations with 15 departures daily and a budget up to $2M. Assist in managing a team of 7 Supervisors and 50 agents.

Responsible for overseeing daily operations as a vendor for American Eagle Airlines leading a team of 3 on each flight in executing a safe, secure and on-time operation. Responsible for compliance with all American Eagle policies and procedures.

Responsible for the Lancaster, PA, Hagerstown, MD and Washington-Dulles stations ensuring that they are being operated at their greatest potential for customer service, efficiency and profitability. Manages the station managers and contractors in the region, overseas the planning and execution of processes and procedure and leads stations managers in the staffing model applications and responsible for monthly and annual station payroll budgets. Establishes and enhances the safety culture throughout the region and assists in loss prevention/corporate security. Ensures compliance with all security directives at each station and assists in creating policies and procedures for stations and coordinates their incorporation into simplified company manuals and training programs. Establishes and maintains relationships with all airport authorities and various government agencies.

Oversee all operations at the Lancaster, PA airport for the airline by leading a team of four agents, coordinating logistics with pilots, sister-stations and headquarters. Build relationships with vendors to ensure high quality of service is provided to customers. Manage station-level accounting and budget. Launched the opening of the new station and establishing station-level protocols and procedures. Train, lead and establish the customer service standard for all station employees. Serve as the airline’s Ground Security Coordinator ensuring all departures follow guidelines prescribed by the FAA, TSA and Department of Homeland Security. Represents the airline in the local community in an effort to build relationships to ultimately translate into increased ridership.

Oversee all operations at the Hagerstown, MD airport for the airline by leading a team of four agents, coordinating logistics with pilots, sister-stations and headquarters. Build relationships with vendors to ensure high quality of service is provided to customers. Manage station-level accounting and budget. Launched the opening of the new station and establishing station-level protocols and procedures. Train, lead and establish the customer service standard for all station employees. Serve as the airline’s Ground Security Coordinator ensuring all departures follow guidelines prescribed by the FAA, TSA and Department of Homeland Security. Represents the airline in the local community in an effort to build relationships to ultimately translate into increased ridership.

Led team of up to 12 business/administrative professionals in all aspects of business and financial operations for $2.8M church budget and $2.5M Christian school and daycare ministry. Crafted tactical-level initiatives to ensure execution of ministry strategies as well as fulfillment of church vision/mission. Recommended and executed disciplinary action, including dismissals. Recruited, hired, trained, and mentored administrative team members. Managed employee health and workers’ compensation plans for multiple employee classes.Prepared, presented, and administered operating budgets, business plans, and financial forecasts. Cultivated/managed relationships with vendors and third-party service providers for building maintenance, telephony solutions, and IT systems/networks. Oversaw procurement, tax, accounting, and business/employee insurance functions. Delivered performance reports and strategic recommendations to executive committees, senior leadership, and Board of Education. Directed scheduling of 96K-ft2 multi-purpose facility.

Directed business and administrative activities for church operations. Managed administrative and volunteer staff. Spearheaded management of projects to avoid/overcome obstacles for on-time completion.