Global Operations Account Manager
Current• Managed project to improve data quality and global performance report throughput for major pharmaceutical customer: Improving customer segmentation and report quality by automating business unit segmentation. Reduced variances by conducting review of data linkages in operational systems. Centralized the management of deviations into one team. Enhancing report data quality to within 96% accuracy. Reduced reporting production time by 66%. • Implemented an automated warehouse receipt process yielding 30% improvement in throughput. Automated warehouse receipt process eliminated risk of cross-labeled or mis routed cargo. • Implemented real-time tracking and alerts yielding 78%-time savings by reducing email and phone communications. • Updated billing invoice process shifting from batch invoicing to near real time to achieve customer audit requirements, a time savings of 40%. • Bilingual, English and Spanish, on-boarding of business units for major industrial conglomerate using project management principles.• Implemented an online booking process The project streamlined communication and improving the shipment creation process by reducing throughput by 50%. • Oversaw the activation of four site activations for a major defense contractor.
