Global Operations Account Manager
Current- Managed project to improve data quality and global performance report throughput for major pharmaceutical customer: Improving customer segmentation and report quality by automating business unit segmentation. Reduced.
- Implemented an automated warehouse receipt process yielding 30% improvement in throughput. Automated warehouse receipt process eliminated risk of cross-labeled or mis routed cargo.
- Implemented real-time tracking and alerts yielding 78%-time savings by reducing email and phone communications.
- Updated billing invoice process shifting from batch invoicing to near real time to achieve customer audit requirements, a time savings of 40%.
- Bilingual, English and Spanish, on-boarding of business units for major industrial conglomerate using project management principles.
- Implemented an online booking process The project streamlined communication and improving the shipment creation process by reducing throughput by 50%.
Dec 2018 - Present
