Andy Olson Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

• Managed editorial deliverables and content development for next-generation Seller Central help system (Athena); launched system in Canada and Mexico marketplaces.
• Worked with Athena PM team to create content for Direct Answer and automated workflows.
• Developed content experiment plan to test and measure content updates on Seller Central.
• Worked with teams to develop and publish launch content for third-party sellers, including Handmade at Amazon and Shipping.

Seattle, WA, US

• Developed content strategy for undisclosed corporate project.
• Helped define overall user experience and text strings with UX, PM, TPM, Dev, and QA.
• Developed new voice, tone, glossary, and style guidelines; ensure alignment with Amazon editorial and UX standards.
• Coordinated with stakeholder teams to align initiatives, terminology, and UX to ensure consistency across Amazon services.

Redmond, Washington, US

• Developed content strategy for Windows Error Reporting (WER) solutions with senior content publishing management and WER stakeholders.
• Managed existing WER solutions content set for Windows 8.1, 8, 7, Vista, and XP; consulted with internal Microsoft and external OEM, ISV, and IHV partners to publish solutions for Windows customers.
• Wrote UI and help content for Windows 10 features, including Action Center Notifications and Windows Update.

Redmond, Washington, US

• Developed and implemented Windows Error Reporting content strategy for Windows 8.1.
• Managed existing WER content set for Windows 8, 7, Vista, and XP.
• Collaborated with engineering team to develop requirements for content management tools updates.
• Wrote help for Windows Dev Center Dashboard pages, including Hardware Signup, Hardware Certification, and Code Signing Certificates (sysdev.microsoft.com).
• Wrote user interface text for Windows 8.1 features, including Action Center, PC Settings, PC Info, App Sizes, and Windows Update.

Redmond, Washington, US

• Led a team of two FTEs to develop and implement the content strategy for Windows Error Reporting (WER) for Windows 8.
• Worked with PM, Dev, and Test to plan, update, and test XML-based publishing tools to support Windows 8 solutions.
• Managed content updates to support two pre-release betas and general availability of Windows 8. These updates ensured support for application compatibility, driver not found, and crash scenarios during Windows 8.
• Maintained WER content set for legacy versions of Windows, including Windows 7, Vista, and XP.
• Wrote user interface text for Windows features, including Action Center, Steps Recorder, Background Tasks and Multi-tasking, Disk Defragmenter, Check Disk, Disk Cleanup, Scheduled Tasks, System, Admin Tools, Task.
• Developed terminology and wrote text for UEFI support and Fast Startup.

Redmond, Washington, US

• Led a team of three writers and one editor to develop and implement content strategy for Windows Error Reporting for Windows 7 and Vista releases; documented process and style guidelines to increase content quality.
• Collaborated with feature team to redesign the Windows Error Reporting user interface for Windows 7 Action Center; updated content set for new design; received 100 million solution views per month with 74% customer.
• Initiated and implemented quality reviews for Windows Error Reporting that increased customer satisfaction from 59% - 69% in 18 months.
• Collaborated with engineering team to design a single-sourced, XML-based content management system to publish Vista and XP solutions; migrated content to new system.
• Wrote help and user interface text for Windows 7 features, including Windows Error Reporting, Reliability Monitor, Diagnostic Solutions, Problem Steps Recorder.
• Drove quality review of top 1,000 error messages with 20 feature teams.

Redmond, Washington, US

• Developed articles, templates, and videos for Sales, Marketing, and Healthcare occupation pages on Office Online that were designed to help different occupations use Office 2003.
• Managed content outsourcing with partners, including articles, templates, and videos.

Redmond, Washington, US

• Managed a team of nine that wrote 3,500 support articles for the MSN 8 release.
• Delivered MSN 8 help content on the MSN Support website in four markets.

Redmond, Washington, US

• Managed, wrote, and edited daily communications for 5,000 MSN support agents.
• Visited support centers to research and improve support agent documentation.
• Maintained support updates on the MSN help site for customers.

Redmond, Washington, US

• Wrote interface text for MSN 5.3, 5.1, 5.0, and MSN Explorer 1.0.
• Managed a content team of four people.
• Wrote help files, tours, FAQs, and user guides for MSN Internet Access help site.
• Collaborated with marketing team to write Getting Started print guides for MSN Explorer 1.0.
• Developed Y2K contingency plan for MSN Internet Access and oversaw internal and external communications.

• Coordinated MSN customer communications with executive management, marketing, PR, and product team; wrote and published monthly executive updates, emergency bulletins, marketing materials, and newsletter articles.
• Wrote and edited user assistance and marketing articles for MSN 2.5, 2.0, and various beta programs.

• Recruited and hired contract technical writers, editors, and translators for Microsoft, Hewlett-Packard, and Adobe.
• Managed user assistance projects for Microsoft and Hewlett-Packard.