Andy Orton work email
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Andy Orton personal email
I love the challenge of realising the potential of the teams I lead to help prevent or solve customers' problems
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Uk Head Of Operational AssuranceLowell Nov 2016 - Mar 2021Leeds, United KingdomWorking with our partners, customers and internal stakeholders to identify & manage operational risk in order to provide reliable, outstanding customer service and business results. -
Director - Head Of Collections & Recoveries OperationsCapital One 2014 - Sep 2016Accountable for delivery of Collections, Specialist Support and Recoveries teams in the UK and off shore, ensuring fair outcomes for customers. Responsible for understanding, risk-assessing and controlling the ever changing Compliance risk and ensuring that the sweet spot of customer outcomes, compliant processes and financial return is hit. -
Director Customer ServiceCapital One 2009 - 2014Led the team accountable for ensuring service delivery of customer payments, card production, printing / email & PPI claims through a team on site and working with world class suppliers.Developed and enhanced a Supplier & Risk Management framework to ensure all risks were known & controlled & that change was well managed to avoid customer disruption.
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Senior Operations Manager - CollectionsCapital One 2004 - 2009Led 4-6 front line phones team in Collections, inbound & outbound, to deliver against a range of KPI's & customer satisfaction metrics. Accountable for the operational risk team, ensuring operational process & compliance risk & controls were well understood, well managed and flexible enough to meet the changing risk profile.
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Senior Operations ManagerCapital One 2000 - 2004Led customer service teams, both phones & back office to deliver outstanding service
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From Junior Clerk To Area ManagerNat West 1982 - 2000LeciestershireUndertook all administration roles within the branch network. Supported Corporate Managers handling business accounts before managing my own portfolio of personal accounts.As a Manager, led front line teams in the retail bank, set up the first centralised call centre in Leicester before working as Operational lead on the team that created a new 250 FTE call centre in Leicester. Final role was as Area Manager for Loughborough, responsible for 5 branches and 250k customers managing every aspect of their performance - customer service, lending / portfolio profitability, sales, budget & premises.
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Frequently Asked Questions about Andy Orton
What is Andy Orton's role at the current company?
Andy Orton's current role is Giving retirement a try.
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Andy Orton has skills like Financial Services, Credit Cards, Risk Management, Banking, Leadership, Call Centers, Strategy, Change Management, Retail Banking, Business Process Improvement, Financial Risk, Process Improvement.
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Andy Orton
Helping Your Business With High Performance Websites, Systems, Portals And Apps.United Kingdom2dotperformance.co.uk, dotperformance.co.uk1 +44 162XXXXXXXX
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2link51.co.uk, workspace-technology.com -
Andy Orton
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