Andy Owen Email & Phone Number

Worldwide, Oo

Worldwide, Oo

Chicago, Il, Us

At Huron, we understand the complexities of the competitive landscape and statutory regulations facing our clients. That is why we work in partnership with global executives to address the challenging realities they face. Whether that is through Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM), Human Capital Management (HCM), Customer Relationship Management (CRM) or business analytics, we optimize performance, achieve operational efficiency, and improve the customer experience. From strategy to implementation, we enable you to identify and realize unique opportunities across all functions through our leading technology partners. Our deep experience entails assisting clients with business process transformation and change management in the context of software implementations.

Cupertino, California, Us

- Provide thorough support and problem resolution for customers using Apple iOS, WatchOS and MacOS devices and services- Develop and maintain implementation documentation for reoccurring technical issues - Able to make server side changes when handling iCloud data issues and quota mismatches - Average a 90% customer satisfaction rating when obtaining ownership of the issue(s) and following up with the customer/client to ensure a timely resolution- Identify and solve high level technical issues with a variety of diagnostic tools- Communicate with engineering in regards to device log gathering and data collection

Cupertino, California, Us

- Summer program reporting to the State Director of Finance- Oversight and management of a new project commissioned to support the reconciliation of state agency cost allocation and chargeback methodology- Provided thorough analysis and reconstruction on the Services Catalog and IT Services Catalog- Ensured the Services Catalog was designed not only for internal use, but for the end user as well- Project exposed significant process breakdowns between Montgomery and local state agency cost sharing along with vendor accounts payable reconciliation problems- Compiled financial reports pertaining to cash receipts, expenditures, and profit and loss- Led meetings and worked with senior managers to forecast financial performance- Project's near-term goals were obtained with through cost recovery analysis and accounting control issues

Reported to Director of Operations Management for Echelon Golf Club - position required both high personal interface with club members both on and off the golf course, while providing cart service to the members as well as maintaining inventory control of pro shop food and drink supply. Controlled flow of outside activities to uphold the organizations standards for pace of play.