Andy P. Email & Phone Number

Quedgeley, England, United Kingdom

Leading the capability modelling and IT roadmap definition for Kohler’s EMEA region and supporting the development of our Business Analysts.

Newport, Wales, United Kingdom

Leading and developing a team of Business Analysts to support transformation programme delivery.

Bristol, England, United Kingdom

Bristol, United Kingdom

Leading teams ranging in size from 10 to 20 BAs delivering changes from enhancements through to transformational programmes, setting out BA approaches, estimating resources, managing BA deliverables to time, cost and quality. Key Achievements:Leading BA teams supporting the following:Discovery phases for multiple programmes delivering transformational technologies including Digital Asset Management, Salesforce Marketing Cloud, Distributed Order Management System amongst others… Show more Leading teams ranging in size from 10 to 20 BAs delivering changes from enhancements through to transformational programmes, setting out BA approaches, estimating resources, managing BA deliverables to time, cost and quality. Key Achievements:Leading BA teams supporting the following:Discovery phases for multiple programmes delivering transformational technologies including Digital Asset Management, Salesforce Marketing Cloud, Distributed Order Management System amongst others. Development and implementation stages of a programme delivering new e-commerce and CRM capability into 14 European Markets. Programme delivering enabling capabilities supporting Dyson Customer Service Operation transformation. Programme implementing 20 new online Marketplaces. Implementation of personalised delivery services into 5 new markets. Show less

Bristol, United Kingdom

Key Achievements● Scope Analysis and Feasibility Assessment for BT wide commissions platform project● Strategic Analysis of BT Collaboration Technologies to support roadmap definition● Requirements Gathering for BT Brand Guardianship Platform ● Requirements Gathering and supporting Business Case Development for the Recruitment RFI ● Active Contribution to development of a BA toolkit for Group CIOResponsibilities● Understand, challenge and capture a brilliant… Show more Key Achievements● Scope Analysis and Feasibility Assessment for BT wide commissions platform project● Strategic Analysis of BT Collaboration Technologies to support roadmap definition● Requirements Gathering for BT Brand Guardianship Platform ● Requirements Gathering and supporting Business Case Development for the Recruitment RFI ● Active Contribution to development of a BA toolkit for Group CIOResponsibilities● Understand, challenge and capture a brilliant set of detailed requirements● To give confidence that the project will meet the business needs● To ensure that cross-functional impacts are identified and addressed● To drive the transition from requirements to design and ensure traceability is established Show less

Bristol Area, United Kingdom

Achievements:● Scope Analysis and Requirements Gathering for Roaming Attribute Passing and Apple DEP projects; Retail Time and Attendance system; Employee Salary Sacrifice proposition.● Completed business requirements specifications for new Time and Attendance, Salary Sacrifice and other projects currently in flight.● Completed Multiple Idea Feasibility assessments for multiple projects across Business, Network and IT projects, including for convergence of fixed and mobile network… Show more Achievements:● Scope Analysis and Requirements Gathering for Roaming Attribute Passing and Apple DEP projects; Retail Time and Attendance system; Employee Salary Sacrifice proposition.● Completed business requirements specifications for new Time and Attendance, Salary Sacrifice and other projects currently in flight.● Completed Multiple Idea Feasibility assessments for multiple projects across Business, Network and IT projects, including for convergence of fixed and mobile network products, and integration of third party platforms.● Active contributor to enhancing of EE BA methodology and toolkit.Responsibilities:● To lead the requirements gathering, scoping, planning and gap analysis for cross functional projects and/or programmes in line with the overall strategy to drive improved customer experience and business performance.● Explore/Assess initial options to enable early elimination of "non-starters"Work with stakeholders to understand the root cause of business problems, create options, assess feasibility and define scope of business solutions.● For the chosen option elicit, analyse, challenge, prioritise and document requirements to enable development of end to end business solutions.● Work with IT Architects and/or Solution Designers to ensure that technical solutions are fit for purpose, cost effective and maintains/improves operational performance.● Identify process impacts and lead the implementation of required changes.● Proactively work with the Business Design Team to develop and evolve methodologies, tools and techniques to support business analysis and customer experience improvements. Show less

Swindon, United Kingdom

Achievements:● Documenting and Development of the UK SBS Target Operating Model to support Growth bids and future organisational development.● Lead the development of a Continuous Improvement Capability capable of leverage across UKSBS and its Client Base.● Lead the development of service solutions for new Clients (e.g. Green Investment Bank) and new service opportunities (e.g. Web Support Service for existing Client Base).● Key contributor to the Business Case for Oracle ERP… Show more Achievements:● Documenting and Development of the UK SBS Target Operating Model to support Growth bids and future organisational development.● Lead the development of a Continuous Improvement Capability capable of leverage across UKSBS and its Client Base.● Lead the development of service solutions for new Clients (e.g. Green Investment Bank) and new service opportunities (e.g. Web Support Service for existing Client Base).● Key contributor to the Business Case for Oracle ERP Platform upgrade and oversight of the Business ● Impact Assessment of the upgraded platform.● Implementation of a structured Business Process Management approach capturing and governing the development of UK SBS Business Processes.● Contributor to the UK SBS Business Plan 2013-2018.Responsibilities:● Define and implement a structured approach for the continuing development of a service platform capable of leverage across new clients.● Develop and implement a set of Business Architecture principles, aligned to UK SBS strategy to govern the assessment and prioritisation of change.● Develop solutions for new clients and changes ensuring impact on process, business infrastructure and strategy are managed.● Oversee the development and maintenance of a full set of SSC processes.● Develop a best practice Change Strategy to oversee UK SBS Change Management.● Line Management of the Business Architecture and Analysis Team.● Key Contributor to the SSC Design Board. Show less

Swindon, United Kingdom

Achievements:● Oversight of the Delivery of 116 Business Improvement Requests contributing to the delivery of the Service Assurance Programme.● Key Contributor to the Development of the 2012/2013 and 2013/14 Change Portfolios.Responsibilities:● Development and execution of an implementation plan for the UK SBS Change Portfolio.● Ownership of the UK SBS Change Process and its development.● Implementation of best practice change methodologies in conjunction with the… Show more Achievements:● Oversight of the Delivery of 116 Business Improvement Requests contributing to the delivery of the Service Assurance Programme.● Key Contributor to the Development of the 2012/2013 and 2013/14 Change Portfolios.Responsibilities:● Development and execution of an implementation plan for the UK SBS Change Portfolio.● Ownership of the UK SBS Change Process and its development.● Implementation of best practice change methodologies in conjunction with the Business Architect. Show less

Swindon, United Kingdom

Achievements:● Development of the SSC Service Catalogue to support new Client Bids.● Specification and Delivery of Oracle User Provisioning module across 50 MRC Research Units and UK UK SBS, driving business benefit through the automation of 10 business processes.● Rationalisation of finance payment run processes by 70%.Responsibilities:● Management of process improvement projects to 6sigma green belt level using DMAIC methodology. ● Development of project briefs and… Show more Achievements:● Development of the SSC Service Catalogue to support new Client Bids.● Specification and Delivery of Oracle User Provisioning module across 50 MRC Research Units and UK UK SBS, driving business benefit through the automation of 10 business processes.● Rationalisation of finance payment run processes by 70%.Responsibilities:● Management of process improvement projects to 6sigma green belt level using DMAIC methodology. ● Development of project briefs and provide analytical support for larger scale projects.Monitoring of solutions to ensure identified business benefits are delivered. Show less

Swindon, United Kingdom

Key achievements:● Process review and improvement through ensuing System Developments of two key Accounts Payable with operational savings of 2 FTE.● Delivery of several system improvements to the Query Management System including new profile management platform and reporting solutions.● Full lifecycle management of the User Management process improvement project including root cause analysis, requirements definition, testing and implementation.Responsibilities:● Manage… Show more Key achievements:● Process review and improvement through ensuing System Developments of two key Accounts Payable with operational savings of 2 FTE.● Delivery of several system improvements to the Query Management System including new profile management platform and reporting solutions.● Full lifecycle management of the User Management process improvement project including root cause analysis, requirements definition, testing and implementation.Responsibilities:● Manage projects impacting across MRC systems.● Identify and exploit opportunities to improve business processes.● Line Management, training and coaching for direct reports.● Operational management of the organisations query management system and intranet. Show less

Bristol

Achievements:● Provided analytical to support to the implementation of a new Policy Administration system.● Documented business requirements and developed solution for a data repository and bulk upload facility supporting £200-£300m revenue.Responsibilities:● Provide analytical support to large or complex projects.● Identify and document business requirements for systems changes.● Manage the full lifecycle of less complex/smaller scale projects.● Contribute to… Show more Achievements:● Provided analytical to support to the implementation of a new Policy Administration system.● Documented business requirements and developed solution for a data repository and bulk upload facility supporting £200-£300m revenue.Responsibilities:● Provide analytical support to large or complex projects.● Identify and document business requirements for systems changes.● Manage the full lifecycle of less complex/smaller scale projects.● Contribute to delivery of change programme; highlighting and resolving project and programme issues; escalating appropriately. Show less

● Processing all aspect of customer claims from initial registration to payment. ● Responding to customer queries and resolving customer complaints. ● Additional project activities include being the point of contact for specific white label clients with queries regarding specific claims, and supporting implementation of a consolidated policy information repository for white label clients.

Bachelor'S Degree, History, German

German, History, Economics A-Levels, Economics