Andy Palmbach Email & Phone Number

Appleton, Wi, Us

Milwaukee, Wisconsin, United States

National Live Remote

Learning how to create dynamic web-based software in an intensive Java full-stack coding bootcamp.

Fond Du Lac, Wisconsin, United States

Assisted in the setup and deployment of both Linux workstations and network hardware at an anti-poverty non-profit helping thousands of people across Northeast Wisconsin secure affordable housing, employment, transportation, nutrition, and early childhood education.

Neenah, Wisconsin

Appleton, Wi

I caption phone calls for the hearing-impaired, using a combination of typing and voice-recognition software to accurately transcribe phone conversations.

Appleton, Wi

Served as the primary point-of-contact for all incoming help desk calls to the Pacon IT department. Administered remote support for off-site users. Responsible for preparing and deploying desktop PCs, laptops, Microsoft Surfaces, and RF units for the entire company. Carried out new user creation in Active Directory, Exchange, and SAP systems. Assisted in installation and maintenance of routers and switches throughout Pacon’s six warehouse sites in Appleton and Neenah. Composed documentation for… Show more Served as the primary point-of-contact for all incoming help desk calls to the Pacon IT department. Administered remote support for off-site users. Responsible for preparing and deploying desktop PCs, laptops, Microsoft Surfaces, and RF units for the entire company. Carried out new user creation in Active Directory, Exchange, and SAP systems. Assisted in installation and maintenance of routers and switches throughout Pacon’s six warehouse sites in Appleton and Neenah. Composed documentation for various routine IT-related tasks for the purposes of cross-training other members of the IT department. Wrote Powershell and batch file scripts to automate administrative tasks. Show less

Madison, Wisconsin

Remotely administered Windows Server machines for (est.) 40 clients, performing regular server maintenance and troubleshooting issues presented by user complaints. Remotely supported (est.) 500 Windows desktop end users in a help desk capacity. Functioned as a point-of-contact for warranty requests and server backups. Took incoming phone calls from both MSP clients and from break-fix customers. Performed on-site troubleshooting and repair of customer machines.

Appleton, Wi

I answered help desk calls in anticipation of a surplus of calls related to converting e-mail and calendar services from IBM Lotus Notes to Microsoft Outlook. I also remotely connected to users’ computers using Bomgar and either fixed desktop problems with basic troubleshooting or wrote a help desk ticket for a co-worker. I continued cataloguing legacy equipment that was taken off the network since my previous stint at Boldt.

Appleton, Wi

I assisted the on-staff network engineer with routine maintenance and troubleshooting of network devices. I was introduced to making/running network cable and physical installation of network devices, including routers, switches, and wireless access points. I also repaired Cisco IP phones, updated documentation, and catalogued previously uninstalled legacy equipment.

Java Full-Stack Development

Learning how to create dynamic web-based software in an intensive Java full-stack coding bootcamp.

Associate'S Degree, Software Development

Continuing my software development education focusing primarily on C# and SQL within Visual Studio. Worked on several group projects.

Web Design

I received a technical diploma in Web Design. This program teaches students to code in HTML, CSS, JavaScript, jQuery, PHP, SQL, and how.

Associate'S Degree, Network Specialist

I learned how to install, maintain and troubleshoot PCs and network equipment.

Bachelor Of Arts (B.A.), Political Science, Democracy And Justice Studies

I developed my capacity for critical thinking and written communication. For those unfamiliar with the program: Democracy and Justice.