Houzz recently launched the Trade Program to provide industry professionals with multiple ways to profit from purchasing and recommending products in the Houzz Marketplace. The Houzz Marketplace offers everything from items for major remodeling projects and custom home builds, such as bathtubs and fixtures, to furniture and decor products.-Educate professional accounts on how to shop on Houzz and how to use the new and exclusive “trade only” aspects of the site.-Assist professional accounts with placing first and subsequent orders on Houzz by providing assistance in finding products, negotiating discounts, placing orders, order fulfillment, on-time delivery, and post-purchase customer support.-Maintain and grow relationships with accounts through consistent outreach, follow-up on needs for upcoming projects/opportunities, and provide updates on new products added to Houzz and site product developments/features.-Develop expertise regarding products available for purchase on Houzz and industry trends.

• Responsible for all E-Commerce Channels including Amazon, Wayfair, Overstock, Ebay, Sears, Houzz, Walmart, and Hayneedle. • Established constant and ongoing communication with account managers to tackle specific daily problems and increase efficiency for our account. • Main point of contact for new business development opportunities (I.E. EDI, Shipping Companies, account health management.) • Maintained relations with suppliers in China to purchase products at a fair price. • Used Quickbooks to create invoices and keep track of revenue numbers and product inventory. • Responsible for maintaining and directing daily inventory to insure warehouses are stocked. • Tracked performances through different channel’s data and created pricing for items to stay competitive. • Communicated with warehousing management and team to ensure the arrival of stock and the departure of orders in a timely fashion. • Organized and kept track of multiple cases of claims of customer returns, damages with freight companies, and defective products with factories.

• Managed E-Commerce channels such as Wayfair, and Overstock • Processed online orders, prepared and documented all paperwork for operation and logistics • Created and adjusted product pricing to increase sales and profit margins. • Built Excel models to efficiently update records of online orders • Handled multiple E-commerce accounts for both wholesale and drop ship sales • Communicated both externally and internally, handled customer service requested, and efficiently tracked data to serve as purchaser for inventory operation. • Calculated and adjusted product pricing to drive sales and improve profit margins. • Handled customer service requests such as parts or sending out product replacements for customers.

• Filed claims for auto accidents with insurance agencies and clients• Communicated/ Translated between customers and insurance and government agencies• Responsible for multiple files of paperwork for trucking insurance• Created multiple Excel documents to maintain records for customers• Followed up on multiple insurance claims with government as well as private companies• Learned to multitask by organizing and maintaining multiple cases of insurance at once

• Assisted in daily up keeping of routine around the facility• Maintained records of membership and fees• Cooperated with coworkers to ensure daily day care was running smoothly• Learned and managed about monthly budget for the facility• Filed necessary paperwork to ensure facility received necessary funding from the state

• Interacted with customers on a daily basis for their needs in English and fluent Mandarin• Demonstrated concise knowledge of store products to provide to customers in both English and Mandarin• Experienced and adept in handling Opus POS system• Possessed ability to take necessary action to handle problems with customers• Handled not only the serving store products but also in the production of them (i.e. Tea, Bartender)• Collaborated with management to train and lead prospective employees• Taught customer service, system operations, multitasking and cash handling• Led product information sessions, and imprinted company goals• Collaborated with colleagues from other stores in multiple Pomona Fairplex Asian expositions to push company products• Assumed solo responsibility of organizing store inventory on a weekly basis• Lead multiple shifts as the leader maintaining both store excellency and customer Satisfaction• Gained the skills to use an efficient allocation of resources of labor and multi-tasking skills under the pressure of a busy rush hour