Andy Pando Email & Phone Number

New Mexico, United States

Southwest Market

As a Client Solutions Manager I am responsible for leading a Field Sales team focused on producing revenue growth through an end-to-end sales strategy, selling all Manheim services to new and existing customers. I provide leadership for a field sales team composed of Field Sales Representatives who are charged with managing and growing existing accounts and identifying and developing new accounts. I implements sales-based strategies for business development and closely monitors results. I work effectively and partner with the sales effectiveness team, trade desk as well as operating location leaders. I am also directed by the General Sales Manager to ensure that customer expectations are met or exceeded. The ultimate goal for my sales teams is to become a World-Class Sales Organization that enables Manheim to be the used market place.Responsibilities:• Partners with General Sales Manager to develop and implement a plan to grow revenue• Executes upon sales growth plan for assigned team/accounts• Leads sales team through communication of performance expectations. Provides direct support as needed to sales staff through participation in sales calls or other related activities. Coaches sales staff to enhance their effectiveness, holds them accountable for results.• Partners with General Sales Managers to obtain market intelligence and tools needed to support development of business of our clients and Manheim• Manages and leads new and experienced outside sales team• Recruits, hires, and develops sales team• Works closely with multiple levels within automotive (franchise and independent) dealerships, automobile associations, automotive dealer groups• Works directly with management team, product, IT, sales effectiveness, trade desk and customer care professionals• Utilizes CRM tool on a daily basis to monitor sales results and ensures Field Sales Representatives are 100% compliant in its usage and using the tool effectively

Albuquerque, New Mexico

• Develop, train and direct sales reps to achieve sales goals, and placement objectives and to ensure company standards are met. • Assist in the development of sales forecasts. Plan for sales activities by forecasting conditions, defining objectives and strategies and securing resources.• Conduct weekly sales meetings for the purpose of disseminating supplier information, product and sales training and to obtain feedback on the effectiveness, efficiency and relevance of the sales and promotional activities• Presented buy in opportunities with Black Gold Casino and Inn at the Mountain Gods • Leveraged relationship with customers to display Gallo products

Albuquerque, New Mexico

Responsible for overall management and strategic direction of the branch. Emphasis on management of customer service and operations, human resource management, sales and marketing/financial performance and fleet management and maintenance.MANAGEMENT OF CUSTOMER SERVICE AND OPERATIONS- Supervise and coordinate the efforts of the branch management team- Oversee the development and maintenance of the branch operational plan- Manage and evaluate the efforts of Branch employees in providing a high level of customer service- Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable lawsHUMAN RESOURCE MANAGEMENT- Establish overall training and development strategy for branch employees- Supervise, mentor, train, coach, evaluate and develop staff- Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance- Conduct and/or participate in the recruitment, interviewing and hiring of branch employees- Evaluate, document and confer with management team regarding employee performance- Administer and/or recommend disciplinary action, promotions, reviews, transfers and/or other personnel actions- Investigate/resolve employee complaintsSALES AND MARKETING/FINANCIAL PERFORMANCE- Develop overall sales and marketing strategy for the branch- Plan for future growth of branch- Assess and analyze competitive environment and provide appropriate reports and recommendations- Train, motivate and coach employees to increase branch sales- Accompany other employees on marketing visits for training purposes- Manage branch receivables, including negotiating payment plans, collecting difficult accounts -receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection- Develop, plan and oversee overall fleet strategy for the branch