I am an experienced IT all-rounder with extensive international exposure in leadership and operational roles, I have a proven track record in the delivery of IT services, transformational program leadership and supplier management.I am highly experienced in global outsourcing including supplier selection, contract negotiation, operational transition, and service management.I have delivered IT transformational and business critical projects and programs and have continually developed and led high performing IT teams.I am skilled in introducing new frameworks and service concepts such as SIAM, Agile Service Management and Employee/ HX Experience alongside automation, performance management and ITSM tools. Prince2, Six Sigma, ITIL and CASM (Certified Agile Service Manager) qualified with excellent knowledge of and experience in delivering across the IT life cycle. I have good commercial awareness and develop strong internal and external business relationships with customers, suppliers and other key stakeholders through shared goals and excellent inter-personal skillsI also have several industry firsts in my career, such as the first cruise ship with onboard cellular services and a new concept in employee experience called EE Assurance combining IT advisory and escalation support, experience assurance and improvement and IT Marcomm capability measured through tooling such as Happy Signals (NPS) and Nexthink (proactive end point management).
Listed skills include Itil, It Service Management, Management, Disaster Recovery, and 21 others.
