As a Product Manager in the Field Services domain, I specialize in delivering innovative products that enhance customer experiences and streamline the setup of devices for our Field experts. My responsibilities include:Strategic Vision: Developed, prioritized, and executed product roadmaps focused on addressing customer experience and optimizing service delivery. Market Research: Conducted in-depth market analysis and user research to identify opportunities for product improvement and innovation. Cross-Functional Collaboration: Partnered with engineering, design, data, legal, and operations teams to ensure seamless integration. Coordinated pilot programs and launches, ensuring alignment across teams and successful market entry. Agile Methodologies: Implemented Agile practices to prioritize features and manage backlogs, ensuring timely delivery of high-quality features. Customer-Centric Approach: Focused on creating user-friendly products that facilitate efficient device setup and support, enhancing overall customer satisfaction. Performance Metrics: Established KPIs to assess product success, driving continuous improvement through data-drive insights.

Enjoy is a technology-powered platform reinventing “Commerce at Home” to bring the best of the store directly to customers. Enjoy operates a Smart Last Mile™ solution, which includes a network of Mobile Stores with significant inventory and trained Experts that bring greater speed, convenience and personalized experiences to customers.Represent Enjoy to their business and technology partners by architecting creative technology and operations solutions that allow partners to meet their strategic objectivesCollaborate with internal and external stakeholders to integrate the Enjoy platform with their partner systems to achieve 5 star experiences for customers leveraging Enjoy Rest APIs, data platform, point of sale, etcResponsible for end-to-end solution design, configuration, implementation, data analytics, testing of the solution, and communication with internal and external stakeholdersWork closely with product managers and engineers to build and optimize algorithms and systems. Collaborate with field teams and data team to run experiments and A/B testing to understand results

E2open is a leading provider of cloud-based, on-demand software solutions enabling enterprises to procure, manufacture, sell, and distribute products more efficiently through collaborative execution across global trading networks. Brand owners use E2open solutions to gain visibility into and control over their trading networks through the real-time information, integrated business processes, and advanced analytics that E2open provides. As a Solution Architect in Professional Services:Conduct and lead Supply Chain Process design workshops to define solution approaches taking into account as-is and to-be business processes, and leveraging E2open Standard SolutionsDraft Solution Configuration Document (SCD) and conduct SCD reviews with client functional owners and end users to gain acceptance and sign-off on the solution design.Assist Project Managers and Application Engineers in scoping and planning project development activities.Provide guidance to internal project teams during configure and test phase, help with unit testing to confirm the configured functionality meets client needsSupport User Acceptance Test (UAT) phase with clients, by conducting issue investigation, assessing functional impact, issue severity, setting client expectations taking into account change, enhancement requests.Serve as point of contact for functional and technical needs throughout the project life cycle Provide sizing/estimates and define specificationsTechnical lead responsible for delivery, design and configuration of E2open solutionsMaintain continued engagement with client functional users and end users to identify and create incremental solution opportunities taking into account client’s evolving business needs as well as E2open product roadmap

Technical lead responsible for analysis, prototype, and implementation of new product solutions in E2open product suitesEnsure automated builds and continuous integration are working at all timesContributing to technical documentation and training materialContributing to the continual improvement of the product and development processes while maintaining backward compatibility to legacy productsManage geographically dispersed teams including development and QA

Assist Project Managers and Application Engineers in scoping and planning project development activities.Provide guidance to internal project teams during configure and test phase, help with unit testing to confirm the configured functionality meets client needsSupport User Acceptance Test (UAT) phase with clients, by conducting issue investigation, assessing functional impact, issue severity, setting client expectations taking into account change, enhancement requests.Serve as point of contact for functional and technical needs throughout the project life cycle Execute against project timelines and deliverables, while balancing scope, time, cost, and qualityMaintain continued engagement with client functional users and end users to identify and create incremental solution opportunities taking into account client’s evolving business needs as well as E2open product roadmap

Conduct technical analysis of customer needs and develop technical specificationsPerform configuration of E2open product suites to address customer functional and technical needsAnalyzes and optimizes components to take advantage of project specific databases and system configurationsProvides a variety of technical support to the project team; including quality assurance/design review, environment setup, operations consulting, troubleshooting, system testing etc

• Develop programs, using a provided library, which will detect whether various versions of software are vulnerable to specific hacking attacks.• Develop programs, using a provided library, to exploit a specific vulnerability. • Modified and tested detection/exploitability scripts• Research and report vulnerabilities using National Vulnerability Database• Be able to understand exploitability code and causes of vulnerabilities by researching outside sources

• Assisting patients and providing them with glasses to meet their visual and cosmetic needs• Responsible for claiming and authorizing insurance with coordinated insurance companies• Be able to interpret and transpose eyeglass and/or contact prescriptions