Andy Pinnell Email & Phone Number

I’m currently working full time for DXC as a Problem Manager. I am currently working on the MoD contract based at Corsham Wiltshire in a Security Cleared job roll.I'm a highly committed IT professional with over 15 year’s experience. I have expertise in Problem Management with knowledge of all ITIL services including, Incident Management, Risk Management and Change Management. I gain great satisfaction from producing and improving procedures, identifying and eliminating problems and managing incidents. I'm organised, meticulous and reliable, a team player and leader who builds good working relationships with colleagues.Problem Manager Responsibilities:• Managing high priority problem records through their lifecycle • Implementation of Servicenow Problem module and reporting.• Managing problem records through the Remedy tooling.• Producing root cause analysis reports to the business.• Providing coaching and guidance to Nationwide Problem Management.• Using ITIL & problem solving techniques as well as Governance across multiple MSPs .• Critical services stability proactive problem management.

Listed skills include Incident Management, Problem Management, Itil, Project Management, and 21 others.