As a forward-thinking client service and operations leader, I build, nurture and lead teams that are passionate about creating smooth processes and delivering nothing less than a superb customer experience. This is what makes me tick. This is what has powered my success as a leader.Whether eliminating rework, reducing queuing or removing non-value-add steps, I am in my zone when our teams are taking friction out of processes or the customer experience. My life-long mindset has been to never leave something until I made it better than when I found it. I love my role because that is what I do every single day!I am proud of my consistent track record of delivering customer value and exceeding performance objectives in every role I've had. I attribute much of this success to my ability to:• Create a culture of highly effective and collaborative relations between service, operations, product, engineering and sales that consistently deliver customer-focused results, and that take pride in the value they add to the organization.• Turn underutilized service and operations teams into a value-added resource that increases customer retention, product adoption and that captures the voice of the customer to drive improvements in products, operations, marketing and sales.Competencies: Strategy | Offer Development | Relationship Management | Consulting | Account Management | Customer Satisfaction | Service | Operations | Technical Support | Product Adoption | Client Retention | User Experience | Business Intelligence | Analytics | Metrics | Finance | Insurance | Budgeting | Outsourcing | Process Improvement | Collaboration | Six Sigma | Communication | Automation | Lean | Leadership | Project Management | Recruiting | Coaching | Development | Employee Engagement | Quality Assurance | Work Force Management | Business Continuity | CRM | Contact Center Technology